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Assists with the management, operational support, and troubleshooting for Optical Fiber to the Tower (Backhaul) wholesale customer data and transport services. Other responsibilities may include support for Ethernet, Gigabit Ethernet, Dark Fiber, and Wave services.
ESSENTIAL JOB FUNCTIONS:
• Working with LEC’s, IXC’s, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required.
• Utilize Remedy ticketing system ...
The successful candidate will be responsible for providing first and second level operational support for Windstream’s broadband customers. These data customers are primarily residential or small and medium sized businesses, but may also include independent Internet Service Providers. The position will interface via phone, chat, and trouble ticketing systems with Windstream technicians and front-line technical service representatives. It will also directly interface via phon...
The Data Consultant will be an experienced individual with the capability to deliver an assigned project with minimal guidance or support. This person should be able to take an internal business customer or technical request and translate this into a defined set of tasks, estimate the level of effort to complete, provide a realistic timeline to completion, and code the deliverable. The Data Consultant will work as a liaison with the internal business customer, the Enterprise B...