3 Customer Service jobs

The IT services department at the University of Arkansas Fayetteville is searching for a Business Analyst. The Business Analyst for IT Services will coordinate with various end-users in distributed and centralized IT to create new and enhance existing technical capabilities that support the university. This person will conduct discovery sessions through the intake process and as projects are started. As projects start, the business analyst will work to interview, observe, and curate supporting documentation and requirements to create an accurate representation of work in progress and begin to strategize with the project management office. For a complete position announcement and information regarding how to apply, visit: http://jobs.uark.edu/postings/36043 Minimum Qualifications: Bachelor’s degree in business or related field from an accredited institution of higher education At least three years of experience in business analysis or a related field Demonstrable experience generating process documentation, creating detailed reports and delivering presentations Applicable equivalencies may be considered. About the University of Arkansas  The University of Arkansas, the state's flagship university, with a student population of over 26,000 students, resides on 345 picturesque acres overlooking the Ozark Mountains. For nearly 150 years, it has been at the center of higher education in the state of Arkansas and recently has moved to the center of higher education in the nation. Through the integration of teaching, research and service that puts students first, the University of Arkansas is taking its place among the nation's great comprehensive colleges and universities. Fayetteville is located in the Northwest corner of the state with a metropolitan-area population of 500,000 residents. The city and area have been featured in numerous publications as a very desirable and economical place to live and most recently was listed by Money magazine as one of the "100 Best Places to Live." As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a balance between the needs of the workplace and the life needs of all employees. The benefits package includes University contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual and a choice of retirement programs with University contributions ranging from 5% - 14% of employee salary. IT Services provides central information technology support for the University of Arkansas, supporting a user base of over 30,000 faculty, staff and student users. With over a hundred fifty fulltime employees and a budget that exceeds $23 million, IT Services provides technical resources and services to support university users in teaching, learning and working smarter, faster, and safer. IT Services is platform diagnostic, supporting Mac and Windows on the desktop, Windows and Linux server environments, and both enterprise and opensource systems and software. The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex, gender, pregnancy, age, national origin, disability, religion, marital or parental status, protected veteran or military status, genetic information, sexual orientation, gender identity or any other characteristic protected under applicable federal or state law. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

  Company Description: Euronet facilitates the movement of payments around the world and serves as a critical link between our partners – Financial Institutions, Retailers, Service Providers – and their end consumers, both locally and globally.  The Company has been nationally ranked by both Fortune magazine and Forbes.   Responsibilities: Provides software application support to customer inquiries and problem assesses nature of customer problems tracks and reports resolution of problem to customer.  Provides second-line software application support specializing in a specific Euronet product line.  Operates under general supervision and requires detailed knowledge of transaction processing and Euronet products. Work long hours when necessary, weekend rotations and second shift assignments. Will be required to handle after hour calls and support needs from home or remotely which include but not limited to a beeper rotation.    Required Qualifications: Bachelor’s degree in Computer Science, Business, Accounting, or  a related academic field OR three  or more years  comparable experience in either a banking environment, a programming environment or a technical service oriented environment  Knowledge of PC platform with a Windows operating system is necessary for communication with other team members. This knowledge is also needed because it is the base platform for some of our products that interface to our core AS/400 Product.  Strong communication, listening, and client service skills.  Ability to work and interact within a team environment as well as in a standalone environment.  Ability to plan and prioritize. Ability to perform administrative functions. Available for second shift assignment. Available for afterhours and weekend assignments      Desired  Qualifications: At least two years of experience in the AS/400 or iSeries platform and OS/400 operating system is preferred. Within the platform and system, the successful candidate will be able to manipulate out queues, trouble shoot and perform general operations.  At least one year  of  experience in computer programing in CL, RPG, RGPLE, or Java/SQL. At least one year of experience in the banking background in card services, ATM processes, such as balancing, reporting and error resolution  with comprehension of the “daily cycle” transitions.  At least one year of experience in managing projects.  Knowledge of ITM, Euronet Software products. Knowledge of card processing, including debit, and credit card and / or electronic financial transactions. Bi-lingual Spanish and English      Benefits: Euronet offers a generous benefit package including Health, 401(k), Employee Stock Purchase Plan, tuition reimbursement, and life insurance. We are a progressive, growth-oriented company looking for talented individuals to help us reach our goals. Candidate must have an unrestricted right to work in the U.S. Relocation is not covered with this position. Euronet Worldwide is an Equal Opportunity Employer.   Search Firm Disclosure: Please be aware Euronet Worldwide, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Euronet Worldwide, Inc. via email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Euronet Worldwide, Inc. will be deemed the sole property of Euronet Worldwide, Inc. and no fee will be paid in the event the candidate is hired by Euronet Worldwide, Inc. 

Job Description – Account Representative DataScout has an immediate opening for an experienced Account Representative. The ideal candidate for this position will have three to five years of professional experience as an account representative or support representative that has worked directly with clients.  The candidate should be result driven, ambitious, organized and articulate.  You will be responsible for sales, product support and trainings, and business development. Candidate must be willing to travel on average two weeks per month. Our continued growth has created an excellent opportunity for an experienced Account Representative. We would like you to begin your career with our team in Little Rock, AR. Responsibilities Communicate effectively with Accounts Manager, Development Team, and Customer Relations Team Develop a strategic sales plan that identifies prospects and customers, prioritizes them according to importance and ability to provide results Develop a call schedule to adequately cover territory and provide reports and data on results Educate customers on DataScout’s products and service offerings with on-site presentations, training sessions, and seminars Provide input for annual marketing strategy in conjunction with Accounts Manager Maintain and strengthen business relationships with clients and handle their personal technical support if needed Continual review of existing products for issues and development suggestions Investigates and resolves customer’s problems Keep current on new technology and the ability to think out of the box for future development Understand and comply with the sales system/program in place Promote the image of our company and build our brand   Qualifications Relevant Bachelor’s Degree A never-ending drive to help others Ability to network with peers and associated business groups A classic, strong work ethic Superior written and verbal communication skills Excellent Organizational skills Demonstrated ability to generate business leads The ability to maintain a high closing ratio A personal drive to meet and exceed goals Barrier breaking attitude   Build a Career with DataScout A competitive base salary with performance based annual increases Commission structure for all sales Reimbursement for mileage and cell phone A comprehensive benefits package Relaxed working atmosphere