2 Customer Service jobs

Job Description – Customer Support Assistant, an entry-level position At DataScout LLC, an Arkansas based information technology firm, we’re committed to developing our employees and are passionate about customer service. Since 2007, we have provided our services and expertise to thousands of clients and been told that our product lines have changed the way people do business. Our success can be attributed not only to hard work and excellent customer service, but also our ability to identify and develop strong committed talent. Our continued growth has created an excellent opportunity for Customer Relations Assistant. We would like you to begin your career with our team in Fayetteville, AR. Responsibilities Primary – Professionally answer phone calls and emails from our support help desk. Primary – Assist Customer Relations Manager as needed while educating customers on DataScout’s products and service offerings with on-site presentations, training sessions, seminars, and webinars. Primary - Review all written materials on websites to better promote company to customers. Primary – Assist Database Coordinator in customer relation activities associated with data acquisitions. Communicate effectively with Development team, Sales Team and Customer Relations Manager Investigate and resolve customer’s problems Keep current on new technology Develop a full understanding and comprehension of all product lines Understand and comply with the sales team, sales system/program in place Data entry from support help desk and other associated software in place Promote the image of our company as a leader in public data in Arkansas and other market areas as we continue to grow Qualifications Relevant Bachelor’s Degree Ability to network with peers and associated business groups A classic, strong work ethic Superior written and verbal communication skills Excellent Organizational skills Demonstrated ability to handle difficult situations with customers Strong negotiation skills A personal drive to meet and exceed goals Superior Data Entry skills and excellent in Microsoft Office and Excel Barrier breaking attitude – someone who does what it takes to make things happen even when there is resistance Build a Career with DataScout A competitive base salary with performance based annual increases Employees who have excelled at their jobs have been compensated with bonuses at the discretion of the COO/Executive Officers A comprehensive benefits package which includes: - Paid Time Off (PTO), which accrues according to the number of years employed by the company - A $25,000.00 life insurance policy paid by the company with optional life insurance available - Eligible for 401K retirement plan participation after one year employment, company percentage match - Health, dental and vision policies with a percentage of health and dental premiums paid by the company - Company paid long term disability policy - Optional short term disability policy

The Company Gas Pos is solving two major problems for truck stops & gas stations. Due to the EMV Mandate of 2020, 80% of gas stations & truck stops must replace their point of sale systems. Even worse, becoming EMV-Compliant at the pump would cost them significantly as they need to replace gas pump, costing roughly $15,000 each. Our EMV Card Readers are a technological breakthrough for the fuel industry. Our POS system is free & includes free installation. We’re a fast-growing, venture-backed startup, and we’d like to speak with you. We’re based in North Little Rock, Arkansas, and you must be willing to relocate to the Little Rock area. Why We Started We built this company because we have seen over the last 10 years how changes in payment regulations, by the major banks, and card brands have devastated small business owners. Over the next 3 years 4.2 billion dollars will be spent by the owners of your local corner store to accept chip cards at the pumps. Some of the stores will spend hundreds of thousands of dollars, and others will be forced out of business. The Opportunity We need customer support representatives who want to be part of one of fastest-growing startups in the South. You must deeply care about our customers. You must listen carefully to our customers & help solve their challenges. You determine the future of our business - are you up to the challenge? Job Description - at least 2 years experience in customer support - Knowledge of SQL server - Must be willing to relocate to Little Rock, Arkansas - experience in the gas station or truck stop industry a plus but not required - Must be determine to become fluent in learning about our products: Gas Pos, Switchly as well as speak the industry’s language fluently in a short period of time -interested in being part of a fast-paced startup Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled