4 Customer Service jobs

  Company Description: Euronet facilitates the movement of payments around the world and serves as a critical link between our partners – Financial Institutions, Retailers, Service Providers – and their end consumers, both locally and globally.  The Company has been nationally ranked by both Fortune magazine and Forbes.   Responsibilities: Provides software application support to customer inquiries and problem assesses nature of customer problems tracks and reports resolution of problem to customer.  Provides second-line software application support specializing in a specific Euronet product line.  Operates under general supervision and requires detailed knowledge of transaction processing and Euronet products. Work long hours when necessary, weekend rotations and second shift assignments. Will be required to handle after hour calls and support needs from home or remotely which include but not limited to a beeper rotation.    Required Qualifications: Bachelor’s degree in Computer Science, Business, Accounting, or  a related academic field OR three  or more years  comparable experience in either a banking environment, a programming environment or a technical service oriented environment  Knowledge of PC platform with a Windows operating system is necessary for communication with other team members. This knowledge is also needed because it is the base platform for some of our products that interface to our core AS/400 Product.  Strong communication, listening, and client service skills.  Ability to work and interact within a team environment as well as in a standalone environment.  Ability to plan and prioritize. Ability to perform administrative functions. Available for second shift assignment. Available for afterhours and weekend assignments      Desired  Qualifications: At least two years of experience in the AS/400 or iSeries platform and OS/400 operating system is preferred. Within the platform and system, the successful candidate will be able to manipulate out queues, trouble shoot and perform general operations.  At least one year  of  experience in computer programing in CL, RPG, RGPLE, or Java/SQL. At least one year of experience in the banking background in card services, ATM processes, such as balancing, reporting and error resolution  with comprehension of the “daily cycle” transitions.  At least one year of experience in managing projects.  Knowledge of ITM, Euronet Software products. Knowledge of card processing, including debit, and credit card and / or electronic financial transactions. Bi-lingual Spanish and English      Benefits: Euronet offers a generous benefit package including Health, 401(k), Employee Stock Purchase Plan, tuition reimbursement, and life insurance. We are a progressive, growth-oriented company looking for talented individuals to help us reach our goals. Candidate must have an unrestricted right to work in the U.S. Relocation is not covered with this position. Euronet Worldwide is an Equal Opportunity Employer.   Search Firm Disclosure: Please be aware Euronet Worldwide, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Euronet Worldwide, Inc. via email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Euronet Worldwide, Inc. will be deemed the sole property of Euronet Worldwide, Inc. and no fee will be paid in the event the candidate is hired by Euronet Worldwide, Inc. 

Technical Products Engineer Little Rock, AR, USA Utility Sales & Services/ Full Time   Arkansas Electric Cooperatives, Inc. (AECI) is an organization with a rich history and a bright future. As a leader in the energy industry we look to our employees to help us grow, change, and provide utility construction and right of way services, material & supplies, electrical equipment and renewable energy resources power to the utility sector across the country. A Technical Products Engineer provides professional technical and engineering expertise to members, customers and coworkers. This position assists inside and outside field sales force to improve brand, marketplace presence and demonstrates engineering expertise in the five-state sales territory, as well as, assists with sales coordination for key and other accounts, as required. In this position, you will be given the opportunity to work alongside peers who are versatile, enthusiastic, and continue to strive to push AECI and its subsidiaries and our mission forward. Responsibilities Provides technical and engineering expertise to outside field sales representatives and inside sales coordinators. Promotes all product lines and services and supports all sales functions while maximizing revenues and margins. Supports inside and field sales representatives with engineered products. Assists Sales Manager and VP with strategic plans for sustaining existing manufacturers. Also, assists with cultivating new manufacturers and product lines. Promotes new and emerging electric utility technologies to member cooperatives and customers in AECIs five-state territory. Maintains knowledge of Eaton Power Systems products, apparatus and factory resources. Promotes, markets and sells Eaton Power agency items where authorized. Assists sales team in satisfactory problem resolution when engineering and/or technical expertise is required. Schedules at least two, joint sales call tours annually with each field sales representative. Schedules and fulfills recurring, independent customer sales and technical visitations (in all five states) with strategic and targeted topics with primary contacts being engineering, operations and purchasing department personnel. Assists AECI Safety & Loss Control Department with technical products and apparatus training for member systems. Assists members and customers with engineering and technical inquiries. May include work in substations and other field, or remote locations. Utilizes and maintains Outlook calendar for meetings, travel, appointments. Keeps Manager-Sales apprised of travel schedule. Submits sales results, customer discussions, trouble-shooting, outage information, etc., details in written summary report to be included in weekly report. May assist OK, LA, MS and MO statewide associations with technical training. Attends and participates in obligatory factory technical training sessions required by Eaton Power Systems and other manufacturers who require distributors to have technical or engineering support. The ability to handle necessary stress and work well with others are essential functions of this position. Minimum Qualifications   Bachelor’s degree in Electrical Engineering plus 7 years related experience and/or training, or equivalent combination of education and experience. Preferred Qualifications Professional Engineer 3-5 years’ project management experience Benefits 2 Retirement Plan Options Health, Dental, and Vision Insurance 9 Paid holidays Educational assistance Personal Time Off Short-term disability Long-term disability Free & confidential Employee Assistance Program   EEO/AA/M/F/VETS/DISABLED Should you elect to apply for this position, AECC/AECI will review your qualifications. If after reviewing the qualifications and experience of all applicants, your skills and credentials meet our needs, someone from our organization may contact you. Please be advised that the time required to complete the applicant review process typically takes between 30 and 90 days, but could extend beyond that. Once the position has been filled, all applicants will be notified via email.   Arkansas Electric Cooperative Corporation and Arkansas Electric Cooperatives, Inc. are Equal Opportunity Workplace and an Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected category.

We are looking for a  Software Technical Support Representative  to learn DataScout’s online geospatial applications. This product expert will provide support to DataScout clients, both internally and externally, via email and phone while accurately recording all interactions.  In addition they will schedule and perform on-site and remote trainings as needed along with maintaining training materials and guides.  This position will be located in our   Little Rock, AR   office and will require moderate travel primarily throughout Arkansas but also occasionally to adjacent states.   Responsibilities Learn and maintain a comprehensive technical understanding of pertinent DataScout geospatial applications to be able to quickly resolve any client issues. Answer client inquiries and resolve technical and operational issues with a high degree of customer service, technical expertise, and timeliness. Document all client interactions and time using DataScout CRM and time-tracking systems. Communicate effectively with Development, Sales, and Customer Relations Teams to ensure resolution of client issues. Develop and maintain training materials and guides. Schedule and perform on-site presentations, training sessions, seminars, and webinars as needed. Test new DataScout solutions and new releases when requested by the Development Team.   Qualifications Bachelor’s degree or equivalent work experience in a technical field. Excellent customer service skills including written and verbal communications. Strong listening skills to be able to understand, empathize and resolve client issues. High degree of interest and curiosity in learning and using geospatial software and solutions. Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace. Ability to network with peers and associated business groups. Ability to learn new software quickly and thoroughly. Strong troubleshooting skills. Able to effectively triage simultaneous support and training requests. Thoroughly competent with Windows 7 and above including software installation, file management, and Internet access. Competency with multiple web browsers, including but not limited to Microsoft Edge, Internet Explorer, Mozilla Firefox, Google Chrome, and Safari. Familiarity with GIS, mapping, or reading legal descriptions would be a major advantage. Familiarity or background with county or state government would be a major advantage.  Build a Career with DataScout  At   DataScout LLC,   an Arkansas based information technology firm, we’re committed to developing our employees and are passionate about customer service. Since 2007, we have provided our services and expertise to thousands of clients and been told that our product lines have changed the way people do business. Our success can be attributed not only to hard work and excellent customer service, but also our ability to identify and develop strong committed talent. Our continued growth has created an excellent opportunity for a Software Technical Support Representative. We would like you to continue your career with our team in   Little Rock, AR. A competitive base salary with performance based annual increases. Employees who have excelled at their jobs have been compensated with bonuses at the discretion of the COO/Executive Officers. A comprehensive benefits package which includes: Paid Time Off (PTO), which accrues according to the number of years employed by the company A $25,000.00 life insurance policy paid by the company with optional life insurance available Eligible for 401K retirement plan participation after one year employment, company percentage match Health, dental and vision policies with a percentage of health and dental premiums paid by the company Company paid long term disability policy Optional short term disability policy

The Company Gas Pos is solving two major problems for truck stops & gas stations. Due to the EMV Mandate of 2020, 80% of gas stations & truck stops must replace their point of sale systems. Even worse, becoming EMV-Compliant at the pump would cost them significantly as they need to replace gas pump, costing roughly $15,000 each. Our EMV Card Readers are a technological breakthrough for the fuel industry. Our POS system is free & includes free installation. We’re a fast-growing, venture-backed startup, and we’d like to speak with you. We’re based in North Little Rock, Arkansas, and you must be willing to relocate to the Little Rock area. Why We Started We built this company because we have seen over the last 10 years how changes in payment regulations, by the major banks, and card brands have devastated small business owners. Over the next 3 years 4.2 billion dollars will be spent by the owners of your local corner store to accept chip cards at the pumps. Some of the stores will spend hundreds of thousands of dollars, and others will be forced out of business. The Opportunity We need customer support representatives who want to be part of one of fastest-growing startups in the South. You must deeply care about our customers. You must listen carefully to our customers & help solve their challenges. You determine the future of our business - are you up to the challenge? Job Description - at least 2 years experience in customer support - Knowledge of SQL server - Must be willing to relocate to Little Rock, Arkansas - experience in the gas station or truck stop industry a plus but not required - Must be determine to become fluent in learning about our products: Gas Pos, Switchly as well as speak the industry’s language fluently in a short period of time -interested in being part of a fast-paced startup Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled