4 Customer Service jobs

FIS has several new Customer Service Associate II positions at our Little Rock Client Center. In this position you’ll be representing one of the world’s most prestigious and largest banking institutions. We offer PAID classroom training starting Monday; November 12, 2018. Work schedules will fall between 7:00 a.m. and 5:45 p.m. Some of our benefits include medical, dental and vision, company matched 401K, 3 weeks’ paid vacation and personal Holidays and so much more! If your passionate about helping others and enjoy a friendly work environment then don’t hesitate to apply! Don’t miss this life changing opportunity! Job Summary Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist.          General Duties & Responsibilities Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. Meets standards of job, such as quality standards, adherence to schedule and average handle time. May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. Other related duties assigned as needed.           Educational Requirements High school diploma or GED           General Knowledge, Skills & Abilities Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS’s products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable.

The Company Gas Pos is solving two major problems for truck stops & gas stations. Due to the EMV Mandate of 2020, 80% of gas stations & truck stops must replace their point of sale systems. Even worse, becoming EMV-Compliant at the pump would cost them significantly as they need to replace gas pump, costing roughly $15,000 each. Our EMV Card Readers are a technological breakthrough for the fuel industry. Our POS system is free & includes free installation. We’re a fast-growing, venture-backed startup, and we’d like to speak with you. We’re based in North Little Rock, Arkansas, and you must be willing to relocate to the Little Rock area. Why We Started We built this company because we have seen over the last 10 years how changes in payment regulations, by the major banks, and card brands have devastated small business owners. Over the next 3 years 4.2 billion dollars will be spent by the owners of your local corner store to accept chip cards at the pumps. Some of the stores will spend hundreds of thousands of dollars, and others will be forced out of business. The Opportunity We need customer support representatives who want to be part of one of fastest-growing startups in the South. You must deeply care about our customers. You must listen carefully to our customers & help solve their challenges. You determine the future of our business - are you up to the challenge? Job Description - at least 2 years experience in customer support - Knowledge of SQL server - Must be willing to relocate to Little Rock, Arkansas - experience in the gas station or truck stop industry a plus but not required - Must be determine to become fluent in learning about our products: Gas Pos, Switchly as well as speak the industry’s language fluently in a short period of time -interested in being part of a fast-paced startup Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Description: The Accounting Specialist is expected to prepare and maintain reports including cost reports. Reviews reports and revise the report. Performs various departmental accounting responsibilities including accounts payable, reports and audits. Communicates with vendors , and interdepartmental communication.    Job Requirements Degree in accounting from an accredited college or equivalent. 1-year prior experience in accounting preferred. 1-year prior experience in payables preferred. Thorough knowledge of accounting and accounting systems. Knowledge of Accounting and PC systems, working knowledge of Microsoft Word and Excel. Working knowledge of SAP preferred. Strong organizational abilities and interpersonal skills. Excellent interpersonal skills that include oral and written communication. Effective reading comprehension, writing, mathematical, analytical and speaking skills. Strong communication and mathematical skills and good analytical abilities. Must be able to type 40+ WPM and be proficient in 10-key. The ability to work independently. Responsibilities : Complete all assignments timely. Complete desk reviews and audits as assigned. Research questionable and resolve issues. Consult with Vendors as required and resolving reimbursement issues. Complete special projects or assignments as necessary Entering data, running reporting, analyzes and prepares data. Performs follow up activities with customer and vendors. Maintains reports, audits, and files. Communicating in a clear manner, both orally and in writing Evaluating processes to identify and implement improvements Organizing, coordinating, an executing workflow for maximum efficiency and effectiveness Analyzing problems and acting to resolve them expediently Making decisions based on facts and reporting. Relating to people in a positive manner and promoting a positive influence with employees Building/maintaining relationships with internal and external customers.

Industrial Process Distributor and Manufactures Representative looking for a Technical Support Person in our Inside Sales Team. Position located in North Little Rock, Arkansas facility.  Specific team member desired would have a working knowledge of liquid and vacuum pumps and/or rotating industrial machinery.  Engineering Degree desired however on the job knowledge would be accepted.  This job IS NOT turning wrenches, but providing technical phone / email / site sales, specification, quotation and support to all types of industrial and process manufacturing industries. Centro's -6- Industrial Divisions touch all types of industries in process and automation.  Information on the company can be seen at www.CentroSolves.com . Good Technical and Communication skills required.  Immediate career opening for the right individual(s) available within a growing company on the technical edge. Centro also interested in individuals knowledgeable in Industrial Robotics and Automation. Contact Greg Stansell via email to submit your resume or phone (501-835-2193) for additional information. Centro is an Equal Opportunity Employer. EXPANDED JOB DATA: Technical Support / Inside Sales Position. Do you have experience with industrial pumping equipment, vacuum or blower systems, and solving problems?  Do you understand factory automation and want to help manufacturers solve problems and produce goods faster and better?  Centro, Inc., a leading Industrial Solutions Provider with multiple product sales divisions is looking for talented individuals for our North Little Rock location. The mission of technical support / inside sales is to provide customers with an experience that is cordial, painless and makes the customer feel welcome and appreciated. We accomplish this mission by providing superior technical support of critical products used in industrial manufacturing, food production, power generation, and chemical processing by demonstrating patience and a desire to help and by acting with a sense of urgency to address customer concerns and needs. Strong verbal and computer skills are required in this job. Position will include customer service, quotations, and inside sales as well as a member of Centro’s technical support teams.  You will field calls and provide targeted solutions quotations to a wide range of interesting industries. Centro provides a competitive salary, great benefits, and a potential for commissions and bonuses. Contact us: gstansell@CentroSolves.com Centro, Inc. is an Equal Opportunity Employer