2 Customer Service jobs

We are looking for a  Software Technical Support Representative  to learn DataScout’s online geospatial applications. This product expert will provide support to DataScout clients, both internally and externally, via email and phone while accurately recording all interactions.  In addition they will schedule and perform on-site and remote trainings as needed along with maintaining training materials and guides.  This position will be located in our   Little Rock, AR   office and will require moderate travel primarily throughout Arkansas but also occasionally to adjacent states.   Responsibilities Learn and maintain a comprehensive technical understanding of pertinent DataScout geospatial applications to be able to quickly resolve any client issues. Answer client inquiries and resolve technical and operational issues with a high degree of customer service, technical expertise, and timeliness. Document all client interactions and time using DataScout CRM and time-tracking systems. Communicate effectively with Development, Sales, and Customer Relations Teams to ensure resolution of client issues. Develop and maintain training materials and guides. Schedule and perform on-site presentations, training sessions, seminars, and webinars as needed. Test new DataScout solutions and new releases when requested by the Development Team.   Qualifications Bachelor’s degree or equivalent work experience in a technical field. Excellent customer service skills including written and verbal communications. Strong listening skills to be able to understand, empathize and resolve client issues. High degree of interest and curiosity in learning and using geospatial software and solutions. Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace. Ability to network with peers and associated business groups. Ability to learn new software quickly and thoroughly. Strong troubleshooting skills. Able to effectively triage simultaneous support and training requests. Thoroughly competent with Windows 7 and above including software installation, file management, and Internet access. Competency with multiple web browsers, including but not limited to Microsoft Edge, Internet Explorer, Mozilla Firefox, Google Chrome, and Safari. Familiarity with GIS, mapping, or reading legal descriptions would be a major advantage. Familiarity or background with county or state government would be a major advantage.  Build a Career with DataScout  At   DataScout LLC,   an Arkansas based information technology firm, we’re committed to developing our employees and are passionate about customer service. Since 2007, we have provided our services and expertise to thousands of clients and been told that our product lines have changed the way people do business. Our success can be attributed not only to hard work and excellent customer service, but also our ability to identify and develop strong committed talent. Our continued growth has created an excellent opportunity for a Software Technical Support Representative. We would like you to continue your career with our team in   Little Rock, AR. A competitive base salary with performance based annual increases. Employees who have excelled at their jobs have been compensated with bonuses at the discretion of the COO/Executive Officers. A comprehensive benefits package which includes: Paid Time Off (PTO), which accrues according to the number of years employed by the company A $25,000.00 life insurance policy paid by the company with optional life insurance available Eligible for 401K retirement plan participation after one year employment, company percentage match Health, dental and vision policies with a percentage of health and dental premiums paid by the company Company paid long term disability policy Optional short term disability policy

The Company Gas Pos is solving two major problems for truck stops & gas stations. Due to the EMV Mandate of 2020, 80% of gas stations & truck stops must replace their point of sale systems. Even worse, becoming EMV-Compliant at the pump would cost them significantly as they need to replace gas pump, costing roughly $15,000 each. Our EMV Card Readers are a technological breakthrough for the fuel industry. Our POS system is free & includes free installation. We’re a fast-growing, venture-backed startup, and we’d like to speak with you. We’re based in North Little Rock, Arkansas, and you must be willing to relocate to the Little Rock area. Why We Started We built this company because we have seen over the last 10 years how changes in payment regulations, by the major banks, and card brands have devastated small business owners. Over the next 3 years 4.2 billion dollars will be spent by the owners of your local corner store to accept chip cards at the pumps. Some of the stores will spend hundreds of thousands of dollars, and others will be forced out of business. The Opportunity We need customer support representatives who want to be part of one of fastest-growing startups in the South. You must deeply care about our customers. You must listen carefully to our customers & help solve their challenges. You determine the future of our business - are you up to the challenge? Job Description - at least 2 years experience in customer support - Knowledge of SQL server - Must be willing to relocate to Little Rock, Arkansas - experience in the gas station or truck stop industry a plus but not required - Must be determine to become fluent in learning about our products: Gas Pos, Switchly as well as speak the industry’s language fluently in a short period of time -interested in being part of a fast-paced startup Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled