2 Customer Service jobs

Co-op/MDF Promotions Specialist - Work Remote   Summary:  The 360insights Co-op/MDF Promotions Specialist offers multiple levels of support to the Co-op/MDF line of business. Utilizing 360 Platforms, phone, and email tools, the Co-op/MDF Promotions team manages thousands of claims and interactions which must be delivered the highest level of quality and customer service.   The Co-op/MDF Promotions Specialist handles the processing of Co-op/MDF claims and pre-approvals, along with providing customer service (calls and emails).   Responsibilities: Be an expert on Co-op & MDF Policies, Procedures, and Programs Apply policies and procedures in a detailed, accurate, and consistent manner Review and process Pre-Approvals Review and process claims for accuracy Calculate claim values using client and compliant procedures Be proactive in problem solving Review different types of advertising and guidelines for compliancy Respond to ticket inquiries from...

Description At 360insights, our culture is driven by a simple concept – happiness. We believe happiness makes for better business and a better world and we know it makes a difference in how our team serves our clients. Awarded “Best Workplace in Canada” by the Great Place to Work® Institute, and rocking a Net Promoter Score of 88%, 360insights is redefining the client experience, and having a ton of fun in the process! Building and delivering happiness to our clients starts with the   C lient Care   Support .   Summary: A Client Care Support acts as the main point of contact for consumers who email in regarding a concern with their incentive program ( Rewards ) Maintaining a stress-free experience for the customer, the Client Care Support will provide efficient and dedicated service to ensure resolution and an overall positive experience. Responsibilities Provide world-class customer service for our clients through: Email support boxes...