Department of Information Systems

The Arkansas Department of Information Systems (DIS) is a cabinet level agency of Arkansas state government and is the premier information technology products and solutions provider for the state. 

DIS provides over $80 million in IT products and solutions to approximately 300 state agencies, boards and commissions, K-12 public schools, business and administrative departments of higher education, cities and counties, and public safety organizations across the state. 

DIS is the engine that keeps public systems operational. It is responsible for managing the private state network dedicated for the sole use of over 1,500 governmental sites throughout the state. DIS works 24/7/365 to ensure that the network is constantly available to these sites responsible for delivering public services to the citizens of Arkansas. 

Department of Information Systems Little Rock, AR, USA
04/21/2018
Full time
The State Systems Analyst is responsible for statewide software and system monitoring to ensure availability to all systems users and to perform necessary maintenance to support network availability. This position is governed by state and federal laws and agency policy. The formal education equivalent of a bachelors degree in computer science or a related field; plus two years of experience in systems administration. ORCompletion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus two years of experience in systems administration. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Provides users with assistance solving computer related problems, such as malfunctions and program problems. Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems. Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information. Consults with management to ensure agreement on system principles. Expands or modifies systems to serve new purposes or improve work flow. Determines computer software or hardware needed to set up or alter system. Performs other duties as assigned. Knowledge of object-oriented programming languages, as well as client and server applications, development processes, and multimedia and Internet technology. Knowledge of computer systems, maintenance, and updating of hardware and software. Ability to customize and update computer systems, as required by the needs of statewide agencies. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. The following examples are intended as illustrations of various types of work performed. No attempt is made to be exhaustive. Related, similar, or other logical duties are performed as assigned. DIS may require employees to perform functions beyond those contained in the job descriptions. The Arkansas Department of Information Systems is an "at will" employer. Examples of Job Duties: The Department of Information Systems (DIS) Account Manager is responsible for serving as a liaison between DIS and assigned customer base. This position works with assigned accounts to determine the best solutions for the state and to offer the most efficient and cost effective solutions to meet technological needs. This position is governed by state and federal laws and agency/institution policy. Markets DIS products to customers and potential customers to assist with internet technology solutions. Provides customer relationship management, and maintains contact with customers to increase loyalty and account growth. Serves as point of contact for assigned accounts within DIS. Acts as liaison between agency customers and technical DIS support staff on projects. Works with other DIS departments/divisions to ensure customer needs are met. Provides product demonstrations and presentations, as needed. Performs other duties as assigned. Preferred Qualifications: Experience in a Client Facing Role Account Management Experience Knowledge of State Government Experience in Information Technology Industry
Department of Information Systems Little Rock, AR, USA
04/06/2018
Full time
The Senior Software Specialist is responsible for executing and coordinating activities related to the integration, implementation, and maintenance of software programs and applications which are part of the organization's information systems. This position is governed by state and federal laws and agency policy. The formal education equivalent of a bachelor's degree in computer science, information technology, data systems or a related field; plus three years of experience in information technology, or a related field, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Advises management of actions to optimize performance and the impact of planned business changes on information systems processes. Identifies, evaluates, develops, and maintains system documentation pre and post technology integrations. Assists in the design and implementation of plans to test all facets of software applications, including database and network operations, and to evaluate results. Participates in analysis of complex user information flows and needs, and recommends a solution to meet user needs, while preserving the integrity of centrally supported systems. Functions as a technical expert, provides guidance to Software Specialist, and implements applications and software programs. Performs other duties as assigned. Knowledge of supervisory practices and procedures. Knowledge of the application of systems analysis and programming in automated information systems. Knowledge of emerging management technologies and system information developments. Ability to review results, determine the source of problems/errors, and devise corrective actions. Ability to formulate a design for a complex system of programs to solve multifaceted problems considering hardware/software/manpower required and design a system of interlocking programs. Ability to plan, organize, and direct the work of subordinates. Ability to discern necessary support actions/input and to write detailed actions and procedures for non-technical personnel. Ability to understand relevant detail from oral information and explain technical terms and information. Ability to oversee multiple projects and implement on a timely basis. Ability to work with users and determine their needs to fulfill their requests. This position will be responsible for programming as well as leading a team of programmers on active development projects. The candidate should have 7+ years of programming experience developing software applications using general design, detail design, and program specifications. Experience should include maintaining existing systems by analyzing problems and system relationships, and designing, coding, testing, integrating and debugging new programs. The candidate should have some experience with project planning and estimating time and cost for development projects. Technical knowledge in the following specialized areas of web application system analysis and programming is critical: ASP.Net, VB.Net, XML, HTML, Cascading Style Sheets, SQL and Web Services standards (SOAP and WSDL). Experience administering Visual Studio and TFS is preferred as well as the ability to perform code reviews as needed. 3+ years of technical leadership experience in a government software development environment preferred.