Department of Information Systems

The Arkansas Department of Information Systems (DIS) is the premier information technology solutions provider for the state. 

DIS provides over $80 million in IT products and solutions to approximately 300 state agencies, boards and commissions, K-12 public schools, business and administrative departments of higher education, cities and counties, and public safety organizations across the state. 

DIS is the engine that keeps public systems operational. It is responsible for managing the private state network dedicated for the sole use of over 1,500 governmental sites throughout the state. DIS works 24/7/365 to ensure that the network is constantly available to these sites responsible for delivering public services to the citizens of Arkansas. 

Department of Information Systems Little Rock, AR, USA
08/10/2018
Full time
The Senior Software Specialist is responsible for executing and coordinating activities related to the integration, implementation, and maintenance of software programs and applications which are part of the organization's information systems. This position is governed by state and federal laws and agency policy. The formal education equivalent of a bachelor's degree in computer science, information technology, data systems or a related field; plus three years of experience in information technology, or a related field, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Advises management of actions to optimize performance and the impact of planned business changes on information systems processes. Identifies, evaluates, develops, and maintains system documentation pre and post technology integrations. Assists in the design and implementation of plans to test all facets of software applications, including database and network operations, and to evaluate results. Participates in analysis of complex user information flows and needs, and recommends a solution to meet user needs, while preserving the integrity of centrally supported systems. Functions as a technical expert, provides guidance to Software Specialist, and implements applications and software programs. Performs other duties as assigned. Knowledge of supervisory practices and procedures. Knowledge of the application of systems analysis and programming in automated information systems. Knowledge of emerging management technologies and system information developments. Ability to review results, determine the source of problems/errors, and devise corrective actions. Ability to formulate a design for a complex system of programs to solve multifaceted problems considering hardware/software/manpower required and design a system of interlocking programs. Ability to plan, organize, and direct the work of subordinates. Ability to discern necessary support actions/input and to write detailed actions and procedures for non-technical personnel. Ability to understand relevant detail from oral information and explain technical terms and information. Ability to oversee multiple projects and implement on a timely basis. Ability to work with users and determine their needs to fulfill their requests.
Department of Information Systems Little Rock, AR, USA
08/03/2018
Full time
The State Information Technology (IT) Security Specialist is responsible for determining solutions for network access problems and implementing statewide network security policies and procedures. This position is governed by state and federal laws and agency policy. The formal education equivalent of a bachelor's degree in computer science, mathematics, or a related field; plus three years of experience in information technology security analysis and development or a related field. ORCompletion of technical training in computer science, data processing, or a related field acquired from a vocational, military or industrial setting; plus three years of experience in information technology security analysis and development or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Determines problems and implements solutions for reported network access problems. Ensures network (LAN/WAN, telecommunications, and voice) security access and protects against unauthorized access, modification, or destruction. Trains users and promotes security awareness to ensure system security and to improve server and network efficiency. Monitors use of data files and regulates access to safeguard information in computer files. Analyzes network traffic and security system logs statewide to identify security threats and incidents. Encrypts data transmissions and erects firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers. Documents computer security and emergency measures policies, procedures, and tests. Performs other duties as assigned. Knowledge of LAN/WAN, telecommunications, voice, computer systems design, computer systems administration. Knowledge of writing computer programs for various purposes. Knowledge of security applications analysis, how a security application should work, and how changes in conditions, operations, and the environment will affect outcomes. Ability to determine causes of security software operating errors and determine solutions.
Department of Information Systems Little Rock, AR, USA
06/19/2018
Full time
The Department of Information Systems (DIS) Disaster Recovery Manager (DRM) designs, plans, implements, and directs the Information Technology (IT) Disaster Recovery (DR) function at DIS. The DIS DRM is responsible for ensuring that appropriate disaster recovery plans, documentation, and testing procedures are developed and maintained for DIS hosted and managed IT systems and services. The focus of this position is on the technical aspect of Disaster Recovery and High Availability. The DRM is a supervisory role, leading a team of IT professionals. The formal education equivalent of a bachelors degree in Computer Science, Systems Engineering, Information Management, or a related field; plus five years of Information Technology support experience including Disaster Recovery. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Manages the design, implementation, and communication of agency continuance and disaster recovery plans and processes that ensure the security and integrity of company data, databases, information systems, and technology. Plans and coordinates regular DR exercises. Conducts risk analysis to identify critical operations and systems critical to continued operations. Develops IT Capacity Plan and a Process for maintaining the Capacity Plan. Integrate Disaster Recovery elements into Change Management / Application Go-Live processes. Identifies and develops the DIS Strategy for Disaster Recovery and High Availability (HA) of mission critical services. Provides input to and act as a resource for the development, implementation, maintenance and/or dissemination of standards, policies, procedures, guidelines, related to DR and HA. Assists in enhancing, formalizing, and standardizing the DR process, including how and where DR documents are stored. Supervises the development of Disaster Recovery as a Service offerings for our customers. Participates in working groups focused on identifying critical state functions, and developing and associating Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs) with these functions. Serves as primary contact for DIS to handle coordination response during IT DR situations. Participate in the joint decision made by all stakeholders to move to alternate sites. Performs other duties as assigned. Knowledge of change management and organizational processes. Knowledge of principles of logical or scientific thinking to a wide range of intellectual and practical problems. Knowledge of concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to provide analytical, technological, developmental, project management, and organizational skills. Ability to conduct verbal and written communications skills, including ability to develop and deliver presentations of DR materials and DR plan specifics to senior management, customers, and training groups. Ability to set performance goals and provide timely deliverables related to DR activities. Ability to successfully interface with all levels of management and employees within DIS and within customer organizations and Legislative and Executive authorities of State Government. Ability to read, analyze, and interpret the most complex documents. Ability to prepare, present, and review oral and written information and reports. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to conduct effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors. Ability to deal with a variety of abstract and concrete variables.