Arkansas State Jobs

3 job(s) at Arkansas State Jobs

Arkansas State Jobs Little Rock, AR, USA
11/21/2017
Full time
The Computer Support Technician is responsible for a wide range of activities related to computer support such as maintaining, analyzing, troubleshooting, and repairing hardware and software systems. This position is governed by state and federal laws and agency policy. Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Installs, configures, upgrades, or replaces microcomputer hardware and software for users. Evaluates and makes recommendations for necessary adjustments to applications to satisfy user requirements. Provides recommendations on the purchase of user hardware and software. Assists in planning, preparation, and conducting seminars on software, hardware, network or other computer related topics. Performs other duties as assigned. Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Knowledge of current application software packages and programming concepts. Ability to evaluate, diagnose, and rectify software and hardware problems. Ability to analyze computer specifications and apply programming logic. Qualified applicant must have at least one year experience in inventory control, mobile device management and asset procurement preferred.
Arkansas State Jobs Harrisburg or Walnut Ridge, AR
11/17/2017
Full time
The Arkansas Department of Education (ADE) Arkansas Public School Computer Network (APSCN) Field Analyst position is responsible for field services including technical support for financial software provided to Arkansas public schools and education service cooperatives. This position is governed by state and federal laws and agency policy. Provides technical assistance to Arkansas public schools and education service cooperatives regarding the statewide information system, which school districts submit required data for state reports to ADE. Serves as liaison between the schools, education services cooperatives and the various units of the agency regarding requirements; assists direct users in maintaining software modules, set-ups, and changes for APSCN end users. Provides technical assistance and support to public schools and education service cooperatives, in order to solve end-user problems with building reports or retrieve data for reports from the data warehouse. Provides software technical support to Arkansas public schools and education service cooperatives by analyzing and resolving student management software related problems. Schedules, prepares, and conducts workshops and training sessions for end users on the APSCN Student Application software, Statewide Information System, state reporting requirements, and the Cognos report writing system. Assists Arkansas public schools and education service cooperatives in maintaining software modules, set-ups, and changes for APSCN end users. Documents on-site visits with APSCN end users, responds to trouble calls, or other communications either on the Heat Call Management System or through a contact database. Performs other duties as assigned. SPECIAL JOB DIMENSIONSRequires in-state travel, which may require occasional overnight stays. May also require some overtime and weekend work hours. Knowledge and ability to operate and use computer systems and automated software systems. Ability to plan and organize training sessions for APSCN software end users and develop training materials. Ability to communicate effectively orally and in writing. Ability to analyze computer system, software, and/or user error, and to devise corrective measures. Ability to prepare and present oral and written information
Arkansas State Jobs Melbourne or Harrison, AR
11/17/2017
Full time
The Arkansas Department of Education (ADE) Arkansas Public School Computer Network (APSCN) Field Analyst position is responsible for field services including technical support for financial software provided to Arkansas public schools and education service cooperatives. This position is governed by state and federal laws and agency policy. Provides technical assistance to Arkansas public schools and education service cooperatives regarding the statewide information system, which school districts submit required data for state reports to ADE. Serves as liaison between the schools, education services cooperatives and the various units of the agency regarding requirements; assists direct users in maintaining software modules, set-ups, and changes for APSCN end users. Provides technical assistance and support to public schools and education service cooperatives, in order to solve end-user problems with building reports or retrieve data for reports from the data warehouse. Provides software technical support to Arkansas public schools and education service cooperatives by analyzing and resolving student management software related problems. Schedules, prepares, and conducts workshops and training sessions for end users on the APSCN Student Application software, Statewide Information System, state reporting requirements, and the Cognos report writing system. Assists Arkansas public schools and education service cooperatives in maintaining software modules, set-ups, and changes for APSCN end users. Documents on-site visits with APSCN end users, responds to trouble calls, or other communications either on the Heat Call Management System or through a contact database. Performs other duties as assigned. SPECIAL JOB DIMENSIONSRequires in-state travel, which may require occasional overnight stays. May also require some overtime and weekend work hours. Knowledge and ability to operate and use computer systems and automated software systems. Ability to plan and organize training sessions for APSCN software end users and develop training materials. Ability to communicate effectively orally and in writing. Ability to analyze computer system, software, and/or user error, and to devise corrective measures. Ability to prepare and present oral and written information