University of Arkansas

  • Fayetteville, AR

The University of Arkansas, the state's flagship university, with a student population of over 26,000 students, resides on 345 picturesque acres overlooking the Ozark Mountains. For nearly 150 years, it has been at the center of higher education in the state of Arkansas and recently has moved to the center of higher education in the nation. Through the integration of teaching, research and service that puts students first, the University of Arkansas is taking its place among the nation's great comprehensive colleges and universities. Fayetteville is located in the Northwest corner of the state with a metropolitan-area population of 500,000 residents. The city and area have been featured in numerous publications as a very desirable and economical place to live and most recently was listed by Money magazine as one of

the "100 Best Places to Live."

University of Arkansas Fayetteville, AR, USA
06/21/2019
Full time
The Department of University Information Technology Services is accepting applications for Desktop Support Specialist through 6/28/19.  Summary of Job Duties:  With a high level of customer service, the Desktop Support Specialist resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Installs, configures, upgrades, or replaces microcomputer hardware and software for users. Evaluates and makes recommendations for necessary adjustments to applications to satisfy user requirements. Provides recommendations on the purchase of user hardware and software. Assists in planning, preparation, and conducting seminars on software, hardware, network or other computer-related topics. Performs other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious relationships with others. Minimum Qualifications The formal education equivalent of a bachelor’s degree in computer science, computer applications, mathematics, or a related field plus two years of experience in computer support  OR  Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting plus four years’ experience in computer support plus one year of supervisory experience.   Preferred Qualifications At least two years of experience supporting Macintosh and Windows computers Experience with remote support software and workstation imaging and management systems Experience in customer-focused support role Experience providing support to senior administration/management For a complete position announcement and information regarding how to apply, visit: http://jobs.uark.edu/postings/34787 The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex, gender, pregnancy, age, national origin, disability, religion, marital or parental status, protected veteran or military status, genetic information, sexual orientation, gender identity or any other characteristic protected under applicable federal or state law.  Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.    
University of Arkansas Fayetteville, AR, USA
06/21/2019
Full time
The Department of University Information Technology Services is accepting applications for the STC Evening Supervisor through 6/28/19.  Summary of Job Duties:  With a high level of customer service, the STC Evening Supervisor is responsible for a wide range of activities related to computer support such as maintaining, analyzing, troubleshooting, and repairing hardware and software systems within the Student Technology Center. This position is also responsible for supervising student workers in the center. This position is governed by state and federal laws and agency/institution policy. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.  Minimum Qualifications               The formal education equivalent of a bachelor’s degree in computer science, mathematics, or a related field.  OR  Completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting plus two years of experience in computer support. Preferred Qualifications At least two years of experience in a customer-focused computer lab or help desk support Experience with commonly used software packages such as Microsoft Office, Adobe CS, and Apple Final Cut Pro Experience with audio and video editing Experience with gaming servers such as Minecraft At least one year of experience in supervisory or lead worker position For a complete position announcement and information regarding how to apply, visit: http://jobs.uark.edu/postings/34786 The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex, gender, pregnancy, age, national origin, disability, religion, marital or parental status, protected veteran or military status, genetic information, sexual orientation, gender identity or any other characteristic protected under applicable federal or state law.  Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.  
University of Arkansas Fayetteville, AR, USA
06/18/2019
Full time
The IT services department at the University of Arkansas Fayetteville is searching for a Change Manager. Under the direction of the Project Management Ofcec the Change Manager is responsible for the delivery of change management activities forprojects and other initiatives that are strategically aligned to University objectives. The individual will be responsible for best practice change management frameworks and ensuring that appropriate governance and controls are in place to ensure successful execution and delivery of business beneftsc resultsc and outcomes.This position will work alongside Project Management and senior leaders to gain commitment of the staf to embracec adaptc and use new processes and systems. The intended outcomes will be to improve the performance of the organization by successfully implementing a change that delivers the intended results and outcomes of IT-based projects. This position will be responsible for the following activities: Creating and supporting the establishment of a common change management practice across the university to serve and support the successful delivery of technology-based change initiatives. Efectively leading the change management aspects of project delivery to successfully deliver a comprehensive change management approach. Building a change management capability within the University Providing implementation advice to project team membersc business stakeholders and senior executives on change roll-out issues. Providing regular and meaningful reports to the institution on the delivery of change management plans within projects and programs of work. Understanding the organizational culture and determining how to help facilitate change across the institution. Efectively facilitating workshops to enable consultation with stakeholders to develop and implement a change management plan to provide the strategies that can be applied to understand and manage the impact of the change on the business operations of the University. Working with business stakeholders to identify the interestc concerns and issues of key stakeholder groups. Actively promoting trust and close co-operation between the business and technology to promote ongoing visibility. Creating and implementing change management processesc proceduresc and standards to be employed across the portfolio of IT projects. Minimum Requirements: The formal education equivalent of a bachelor’s degree in a related feld froman accredited institution of higher education At least four years of experience with responsibility for leading eforts in change managementc or related area (trainingc communications) on large or complex technology or organizational change projects Preferred Requirements: Master’s degree from an accredited institution of higher education or at least two years of experience working in higher education role. Experience as a Change Manager or Change Lead on at least one full lifecycleof a recent (within the last 2 years) Workday ERP implementation. Demonstrable experience working with stakeholders at all levels in the organization. Demonstrated experience in anticipating obstacles and resistance and building commitment and buy-in for change Experience with principles and practices of quality assurance and risk management Efective process improvement experience PMPc ccrumMasterc cix cigmac or similar certifcation Knowledge Skills and Abilities Experience and skills communicating proactively with team members and stakeholders at all levels Strong analyticalc troubleshootingc problem-solvingc time managementc and organizational skills Excellent communication and presentation skills Ability to identify and mitigate risks in a more proactive manner Ability to follow through and experience providing accountability Ability to work in an environment where processes are being defned and contribute to overall development and improvement of project management processes Ability to perform with strong attention to detail A complete position announcement may be viewed at the University Human Resources' job portal: http://jobs.uark.edu/postings/34643 About the University of Arkansas The University of Arkansas, the state's fagship universityc with a student populationof over 26c000 studentsc resides on 345 picturesque acres overlooking the Ozark Mountains. For nearly 150 yearsc it has been at the center of higher education in thestate of Arkansas and recently has moved to the center of higher education in the nation. Through the integration of teachingc research and service that puts studentsfrstc the University of Arkansas is taking its place among the nation's great comprehensive colleges and universities. Fayetteville is located in the Northwest corner of the state with a metropolitan-area population of 500c000 residents. The city and area have been featured in numerous publications as a very desirable and economical place to live and most recently was listed by Money magazine as one ofthe "100 Best Places to Live." As an employerc the University of Arkansas ofers a vibrant work environment and a workplace culture that promotes a balance between the needs of the workplace andthe life needs of all employees. The benefts package includes University contributions to healthc dentalc life and disability insurancec tuition waivers for employees and their familiesc 12 ofcial holidaysc immediate leave accrual and a choice of retirement programs with University contributions ranging from 5% - 14% of employee salary.IT cervices provides central information technology support for the University of Arkansasc supporting a user base of over 30c000 facultyc staf and student users. With over a hundred-ffty fulltime employees and a budget that exceeds $23 millioncIT cervices provides technical resources and services to support university users in teachingc learning and working smarterc fasterc and safer. IT cervices is platformdiagnosticc supporting Mac and Windows on the desktopc Windows and Linux server environmentsc and both enterprise and opensource systems and software. The University of Arkansas is an Afrmative Action/Equal Opportunity Employer. TheUniversity welcomes applications without regard to agec race/colorc gender (including pregnancy) national originc disabilityc religionc marital or parental statusc protected veteran statusc military servicec genetic informationc sexual orientation orgender identity. Persons must have proof of legal authority to work in the United ctates on the frst day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.