Dillard's

Dillard’s is seeking a Governance, Risk, Compliance Analyst in Little Rock, Arkansas.  The GRC Analyst will be responsible for supporting Vendor Management, verifying Business as Usual practices are followed, as well as, leading Privacy and Data Governance projects. This role offers the opportunity to build solid relationships throughout the enterprise, with operations, developers, and vendors while learning about the vast amount of technologies employed within our organization. Roles and Responsibilities: Manage communication and Due Diligence for Vendor Management Program Migrate existing data from past and current audits, policies, etc. into efficiency tools Participate in the annual PC, IT SOX , and other audits Manage Processes for Enterprise Policies, IT Security Standards, and Procedures Articulate compliance goals and initiatives effectively to gain buy-in, trust, and collaboration from internal management, development, and operations teams Establish and manage project plans and escalation methodologies, project reporting timetables, issue/resolution processes, and requirements prioritization Negotiate remediation priorities as they pertain to audit gaps, findings, and legislation Execute on day-to-day deliverables that support the ongoing compliance needs related to Vendor Management, Data Governance, IT policy, and compliance, as well as any current or new regulatory requirements Exhibit ownership, follow-through, initiative, awareness and effective communication with IT teams and management Identify trends, root causes, and key risk indicators of non-compliance Required Skills: Authorization to work in the United States without sponsorship Ability to work onsite at Corporate Headquarters in Little Rock, AR 1-2 years of experience in the areas of coordination/project management, compliance/audit, business analysis or software quality assurance Strong problem solving, decision-making, reporting, communication, and management skills Understanding of creation, and maintenance of policies, standards, and procedures Effective planning, implementation, and negotiation skills Strong research and technical writing skills of project plans, spreadsheets, and versioning documents Ability to multi-task and track many simultaneous initiatives Ability to work in a fast-paced environment Must be tactful, detail-oriented, and able to comprehend technical and regulatory requirements Desired Skills: Experience testing or auditing technical controls Knowledge of and experience with Payment Card Industry Data Security Standard (PCI DSS), SOX, or Privacy frameworks Information Security or privacy recognized certification(s) Google Suite experience

Dillard’s is seeking a Technical Support Analyst in Little Rock, Arkansas.  The primary focus of this position is to assist users of Dillard’s Information Technology services who are experiencing complex procedural or operational problems with the use of IT applications, hardware, or services.  This position is also responsible for executing, monitoring, and resolving issues with nightly batch processing.   ROLES and RESPONSIBILITIES Provide technical software, hardware and network problem resolution to all IT resource users by performing question/problem diagnosis and guiding users through step-by-step solutions Must be able to function independently Handle phone and email support for moderate system or content issues  Identify, resolve, and escalate issues when necessary Clearly communicate technical solutions in a user friendly, professional manner  Record interactions in our service ticket database  Identify and document resolution to recurring inquiries Occasionally assist other staff members and monitor open tickets to assure timely and effective resolution  Provide equipment upgrade and maintenance assistance to personnel at all Dillard’s operating locations Ensure all batch process are started and completed in a timely manner REQUIRED SKILLS  Authorization to work in the United States without sponsorship Ability to work onsite at Corporate Headquarters in Little Rock, AR  At least two years of experience working in help desk or technical support call center environments Excellent problem solving and decision making skills Excellent verbal and written communication skills Must possess a customer friendly attitude with the ability to work in a fast paced team environment Must be able to work a flexible schedule which includes weekends, holidays, and after hours.  DESIRED SKILLS Previous customer service experience Supervisory level experience in a call center or help desk environment Previous experience in a network operations field Previous IT Operations or production control experience Knowledge of Job Control Language (JCL) and batch scheduling applications

Dillard's, Inc. ranks among the nation's largest fashion apparel, cosmetics and home furnishings retailers with annual sales exceeding $6.3 billion. The Company focuses on delivering maximum fashion and value to its shoppers by offering compelling selections complemented by exceptional customer care. The Company comprises of nearly 300 stores, spanning 29 states, all operating with one name - Dillard's. Are you an IT professional looking for a change?  Dillard’s is looking for an energetic Middleware Systems Administrator to join our team.  We support many middleware products that integrate with the applications utilized by all areas of our retail business (Store personnel, Apparel buyers, Fulfillment staff, HR, Accounting, Executives, and much more).  Things We Do: Take care of our business and development staff by ensuring operational systems are ready when they want to work. Normal admin tasks like DB2/MQ/CICS definitions and configuration,  SMP/E and maintenance work, performance tuning, and troubleshooting are par for the course. Share technical advice with development staff and occasionally provide technical training. Keep abreast of the latest middleware products and features that are available, see if they make sense for Dillard’s, and implement if they do.  Take our turn in the on-call rotation. Requirements: Authorization to work in the United States without sponsorship. Ability to work onsite at Corporate Headquarters in Little Rock, AR. Technical Skills You need to have 5+ years of DB2 for z/OS system administration experience. Have worked with DB2 for z/OS Version 11 or later. You need to have 3+ years of either CICS or MQ / Service Bus system administration experience. Soft Skills You’re a motivated individual that gets things done. Ability to play nice with others and work on your own. Can handle frequent interruptions. Proven that you don’t mind hunkering down and doing some research. Ability to speak and write in a professional and clear manner. Enjoy working with people in various roles and at all skill levels. Skills We’d Like You To Have: Prefer 7+ years of IT experience. DB2 for z/OS Data Sharing system administration experience. API Gateway Management experience. IBM Change Data Capture or Infosphere Data Replication system administration experience. Application programming experience (COBOL, Java).

Dillard’s is looking for a Network / Operation Analyst to maintain a reliable, secure, and efficient data communications network. Roles and Responsibilities Support, configure, maintain, and upgrade all network equipment and data circuits inside the Dillard’s network. This includes wired and wireless equipment and connections at all corporate locations, distribution centers, and selling locations  Monitor over 900 circuits daily and over 4000 pieces of individual network equipment spread over 300 sites including stores, division offices, and distribution centers Troubleshoot internal and external VPN issues Troubleshoot and maintain all LAN connectivity for individual endpoints.  This includes but is not limited to Windows devices, wireless scanners, and VOIP Resolve VOIP issues reported by end users Provide second level network support for our Technical Support team to resolve network related issues reported by end users Report, troubleshoot, and follow-up on WAN connectivity issues with the local telco providers Monitor network performance (availability, utilization, and latency) using SolarWinds network performance software 24/7/365 for all locations, reporting issues to the appropriate group Assist Network Engineer team on network projects Maintain and update documents related to NOC  Update DHCP and DNS  Work on-call rotation Required Skills Authorization to work in the United States without sponsorship Ability to work onsite at Corporate Headquarters in Little Rock, AR 2 Years of network experience Familiar with troubleshooting layer 1 and 2 issues on our LAN  Familiar with Cisco command line and equipment Great at organization and multitasking Excellent verbal and written communication skills Excellent problem solving and decision making skills Applicant must be available to work a flexible schedule including weekends and after hours if needed.

The Dillard’s Application Development team is in search of a dedicated self-starter who has the drive to make a difference in retail by using technology to solve business problems. All of our Application Development teams are involved with new development along with maintaining and supporting existing applications. ROLES and RESPONSIBILITIES Responsible for researching problems, making, testing, and implementing code changes, and then following up to ensure the desired results were achieved Develop and maintain Java and Groovy Web Applications as well as  Java Batch Applications Ensure that all systems and third party integrations are available and functioning properly Highly motivated, effective communicator willing to work well in a group environment as well as function independently REQUIRED SKILLS   Authorization to work in the United States without sponsorship Ability to work onsite at Corporate Headquarters in Little Rock, AR Experience in Object Oriented programming including back-end and front-end development Intermediate knowledge of Java, Groovy, or both Experience with relational databases such as DB2 Well-developed testing skills and willingness to use/learn development and testing tools The individual should work well under pressure, grasp new ideas quickly, and be able to thrive in a dynamic and diverse environment DESIRED SKILLS Willingness to travel when needed Experience programming in JavaScript and Angular Experience with MongoDB Experience programming in Python Machine Learning Strong background in mathematics

Dillard’s is looking for a Front End Developer who is passionate about technology-based problem-solving for our users. You should have the ability to leverage FED best practices to build applications that mitigate risk, increase process efficiency, and decrease training and support costs. Do you thrive in a collaborative environment? Do you feel comfortable working with Business Analysts to uncover inefficiencies hidden in business logic? Can you translate those findings into screen interactions to make users more efficient? Do you eat, sleep, and breathe JavaScript? If so, check us out! REQUIRED SKILLS Authorization to work in the United States without sponsorship Ability to work onsite at Corporate Headquarters in Little Rock, AR 2+ years of experience as a Front End Developer, UX Designer, or similar role Bachelor’s degree in related field Advanced HTML/CSS, CSS Preprocessors, and JavaScript skills Experience with JavaScript frameworks Comfortable with team brainstorming DESIRED SKILLS Experience with Agile methodology Paired-programming experience Experience writing Angular applications using Typescript

Dillard's, Inc. ranks among the nation's largest fashion apparel, cosmetics and home furnishings retailers with annual sales exceeding $6.3 billion. The Company focuses on delivering maximum fashion and value to its shoppers by offering compelling selections complemented by exceptional customer care. The Company comprises of nearly 300 stores, spanning 29 states, all operating with one name - Dillard's. The Dillard’s Application Development team is in search of a dedicated self-starter who has the drive to make a difference in retail by using technology to solve business problems. All of our Application Development teams are involved with new development along with maintaining and supporting existing applications. ROLES and RESPONSIBILITIES Responsible for researching problems, making, testing, and implementing code changes, and then following up to ensure the desired results were achieved Develop and maintain applications written in Java on an AIX/WebSphere platform and COBOL on a z/OS (OS/390) platform Ensure that all systems and third party integrations are available and functioning properly Highly motivated, effective communicator willing to work well in a group environment as well as function independently REQUIRED SKILLS   Authorization to work in the United States without sponsorship Ability to work onsite at Corporate Headquarters in Little Rock, AR Experience in Object Oriented programming including back-end and front-end development Experience programming in COBOL, CICS, and JCL Experience with relational databases such as DB2 Well-developed testing skills and willingness to use/learn development and testing tools The individual should work well under pressure, grasp new ideas quickly, and be able to thrive in a dynamic and diverse environment DESIRED SKILLS Willingness to travel when needed Experience programming in JavaScript and Angular

Dillards.com is poised for more growth in the next few years, and we are looking for talented web professionals to join our eCommerce team.   At Dillard’s, an eCommerce Quality Assurance Analyst evaluates and tests new or modified software applications to verify they function according to user requirements and conform to established guidelines.  The QA writes, revises, and verifies quality standards and software development procedures for program design and product evaluation to attain quality of software economically and efficiently. Creativity, openness to ideas, willingness to take on any task or role, focus on the customer, and a constant view of the big picture are just some components of the quality assurance mind-set.  Good testers have an instinct and understanding for where and how software might fail and how to track down failures. ROLES and RESPONSIBILITIES Participate in full life cycle development from the requirements gathering and analysis phase through deployment Work collaboratively with developers, analysts, and other testers to drive testing activities across the development lifecycle Use strategic thinking when creating a testing strategy/plan and developing tests Use scripting to create automated tests with an implementation language and performance/load tests Create/maintain test data for all types of testing Prioritize, maintain, and refactor tests Triage failures, identify root-cause, provide re-creatable steps and define corrective actions Manage defects and collaborate with team to get fixes scheduled in development cycle Communicate test intent, defects, and acceptance criteria in a concise and relevant manner Test hardware and third party software for integration with internal applications Manage deployment across all environments, from development environments, to test environments, to production Maintain test/lab environments Participate with other team members in requirements gathering, story writing, user acceptance testing, and documentation Ensure Quality Assurance policies are followed Maintain documentation REQUIRED SKILLS Authorization to work in the United States without sponsorship A bility to work onsite at Corporate Headquarters in Little Rock, AR Hands-on tester with an aptitude for functional testing across the application to include manual, automated, and exploratory testing Customer-focused   Exploratory testing skills Excellent written and verbal communication skills Attention to detail and accuracy Time management skills with ability to work in a fast-paced, high pressure environment Willingness to learn and improve policies and procedures Ability to multitask Strong organizational skills DESIRED SKILLS Involvement on project teams using Agile methodology Basic understanding of Java, HTML, Sahi/Selenium for testing tool Writing automated tests Experience with Automation Applications comparable to Applitools and Silk4J Basic understanding of relational and non-relational; database tools  (SQL) Use tools like QMF to verify results

Dillard’s Store Systems team is responsible for delivering software to solve the business needs of the retail environment.  They develop and maintain applications for specific retail hardware such as Point-of-Sale terminals, printers, mobile hand-held scanners, signature pads, as well as workstations and servers. Quality Assurance analysts are responsible for testing all aspects of the software along with deployments, researching problems and support of the applications. Roles and Responsibilities: Evaluates and tests new or modified software applications to verify they function according to user requirements and conform to established guidelines Writes, revises, and verifies quality standards for software testing procedures Communicate with 3rd party POS software vendor regarding new projects and issues Some of the qualities of a QA analyst is creativiteness, openness to ideas, willingness to take on any task or role, and a constant view of the big picture.  Good testers have an instinct and understanding for where and how software might fail, and how to track down failures. Participate in full life cycle development from the requirements gathering and analysis phase through deployment Work collaboratively with developers, analysts, and other testers to drive testing activities across the development life cycle Use strategic thinking when creating a testing strategy/plan Hands-on tester with an aptitude for functional testing across the application. Includes manual, automated, and exploratory testing Use scripting to create automated tests with an implementation language and performance/load tests Create/maintain test data for all types of testing Prioritize, maintain, and refactor tests Triage failures, identify root-cause, provide re-creatable steps and define corrective actions Manage defects and collaborate with team to get fixes scheduled in development cycle Manage deployment across both test and production environments Maintain server build environments Ensure Quality Assurance policies are followed.  Maintain documentation and participate in audits On-call rotation Required Skills: Authorization to work in the United States without sponsorship. Ability to work onsite at Corporate Headquarters in Little Rock, AR   Two years of quality assurance testing experience Exploratory testing skills Excellent written and verbal communication skills Attention to detail and accuracy Time management skills and ability to work in a fast-paced, high pressure environment Willingness to learn and improve policies and procedures Ability to multi-task Strong organizational and project management skills Desired Skills: Basic understanding of Powershell, XML, HTML, and other scripting test tools Writing automated tests Understanding of relational and non-relational databases and ability to write SQL or use tools like QMF to verify results