Creates identified information systems solutions and follows Information Systems Development Life Cycle (ISDLC) processes by gathering requested information; writing, testing, and debugging programs and scripts; using commands, utilities, or control languages; participating in code reviews; monitoring alerts and other system checks and balances; checking system performance, availability, and reliability; implementing test scripts and procedures; installing and maintaining third-party software and hardware changes; implementing improvements to products, alerts, and monitors; and compiling documentation.
Participates in team tasks by receiving assignments from experienced team members or project leads; giving updates on assignments; tracking and reporting time spent on projects; contributing in team meetings and discussions; reviewing and revising team documentation; and documenting and presenting new information to the team.
Assists in supporting the business by responding to customer requests, questions, and problems; working problem tickets; troubleshooting problems for root causes; reviewing problem resolutions and installation plans according to defined procedures; installing identified changes according to change procedures; communicating findings and status updates for customers; and carrying an on-call pager as needed.
Ensures the development of team member's skills and abilities by receiving training from team members on responsibilities and team procedures; identifying and sharing recommended improvements; and training through job assignments, classroom, technical books, and other readings.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Business Process Design, General Maintenance, Information Technology, Installing computer hardware or software, Programming Languages, Project Management, Support, Troubleshooting, Working with TeamForgeAssociates: Computer Science, Associates: Information Technology