Builds technology roadmaps which are incorporated into system platforms by working with subject matter experts; collaborating with technical experts
and Architects; coordinating the evaluation of Customer and supplier solutions; reviewing and presenting recommendations relative to Customer and
supplier solutions and services; and researching and presenting information about new technologies.
Coordinates system changes with Customers and other system areas by ensuring testing and validation; overseeing upgrades and release schedules
for products; evaluating the environment; representing the area on divisional councils; and reviewing changes before and after production
Ensures Customer service levels by aligning Customer needs with supplier and infrastructure team capabilities; driving issue resolution to root cause;
driving Customers and suppliers to resolve issues related to products in accordance with service level agreements; ensuring issues are documented;
l eading escalation procedures; and managing Customer expectations.
Leads team tasks by making assignments to team members; reporting updates on projects; tracking and reporting time spent on projects; substituting
for manager in manager's absence (for example, leading team meetings); assisting in the resolution of team conflicts; developing written and oral
presentations for diverse audiences (for example, management, customers, suppliers, technical staff); participating in budgeting for the team (for
example, acquire supplier maintenance quotes, resource projections, create capital expenditure request (CER)); holding team members accountable
for compliance with standards; and recognizing team accomplishments.
Leads the development of system solutions, within the guidelines identified in the Information Systems Development Life Cycle (ISDLC), that have
high availability and scalability consistent with Customer needs by setting technical direction; collaborating with technical experts and architects;
ensuring requirements are met to support implementations; ensuring development of system documentation; and leading solution reviews.
Mentors and develops Associates by assigning specific work to develop particular knowledge areas; helping Associates with technical competencies;
teaching technologies through informal and formal mentorship both inside and outside the team; providing technical expertise through multiple
methods (for example, town halls, classrooms, collaboration sites); and providing subject matter expertise for applications and infrastructure projects.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and
guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and
building commitment for perspectives and rationales.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others
with how to apply these in executing business processes and practices.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business
needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on
improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Minimum Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.