Manages software solutions by completing change controls for implementation; configuring new hardware and software; assisting with user acceptance testing; documenting user questions and issues; communicating business needs (for example, timelines, multi-team requirements) to other Information Systems Division (ISD) teams; and monitoring system functionality (for example, user satisfaction, system performance).
Participates on team projects by identifying interrelated project activities (for example, timelines, milestones, deliverables) and ensuring deliverables and timelines are met; gathering requested information; writing and testing programs and scripts; implementing test scripts and procedures; testing and installing software; writing and maintaining system documentation; compiling documentation reports; and documenting application changes.
Supports software platforms by responding to user questions and problems; researching and monitoring service level functions (for example, performance, availability, reliability, access control); escalating and monitoring unresolved issues; implementing basic changes (for example, scripts, configurations, contracts, purchase orders); consulting other application teams on unresolved issues; monitoring alerts; and participating in change management processes.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Minimum Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Single sign-on configuration objects, Using BizTalk or equivalent web services integration platform, Using WFC SOAP adapters as transport, Writing SQL queries in a database platform (for example, Oracle, DB2, SQL Server)., Writing technical design documents