Assists with the management, operational support, and troubleshooting for all on/off net TDM, Ethernet, Dark Fiber wholesale customer data and transport services.
• Working with LEC’s, IXC’s, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required.
• Utilize Remedy ticketing system for documentation, escalations and Field Operations Dispatches.
• Follow prescribed escalation (internal/ext...
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