The Administrative Office of the Courts (AOC) is the administrative arm of the Arkansas Supreme Court. The Court Information Systems Division is responsible for providing technological support to the States courts, maintaining accurate information regarding court case loads, and for providing and supporting automated jury and case management and related online applications to Arkansas courts. The Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders to understand structure, policies, and operations, and to recommend solutions that enable the AOC to achieve its goals. The Business Analyst is required to be an expert user in AOC applications provided to the courts and to have a high level of understanding of relevant court business processes.
The formal education of a bachelors degree is required. A bachelors degree in Business Administration and a Master of Business Administration or equivalent are preferred.
Three years of experience in business analysis is required. Knowledge of Arkansas court processes and understanding the use of technology in court software is desirable. Working with end-users to understand their needs and translate into system requirements is highly desired.
Work with the Product Owner to collect and refine user stories to capture functional and technical requirements.
Assist the Product Owner with prioritizing the team's work to ensure alignment with organization strategic goals.
Build narratives and acceptance criteria and validate the acceptance tests.
Create acceptance criteria that are clear, concise and actionable.
Work closely with Solutions Delivery Team members to help ensure developed products meet acceptance criteria.
Conduct application training sessions and provide support to application users, both in-person and remote.
Provide business process information and documentation to the training personnel for development of training materials.
Knowledge of Arkansas court business processes and procedures
Knowledge of project management and process improvement methodologies
Knowledge of Disciplined Agile Development methodology
Knowledge of record-keeping procedures, both manual and electronic
Excellent oral and written communication skills, including the ability to communicate effectively with court and non-court, legal and non-legal, technical and non-technical personnel
Exceptional analytical and creative problem-solving skills
Strong computer skills with proficiencies in Microsoft Office 365, Visio, SharePoint, and Outlook
Ability to accurately chart existing business processes, provide thorough analysis, and recommend improvements
Ability to analyze and evaluate comparative data, graphically represent workflows, and present in front of large groups
Ability to provide training on the use of the applications
Ability to identify gaps and define functional requirements for system usage and reporting of data out of the systems
Ability to effectively multitask, well under pressure, and meet deadlines
Ability to translate user needs into user stories
Occasional in-state travel may be required
Experience conducting workshops for requirements analysis and collection.
Experience creating workflows.
Experience in an Agile development team.
Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures.
Experience developing Functional requirements - describe what the system, process, or product/service must do to fulfill the business requirements.
Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated.
Experience developing Quality-of-service (non-functional) requirements - are requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability.
Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters.
Experience developing Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process.
Strong organization and writing skills. Experience developing graphic representations of complex business processes.
Workfront experience is highly desirable.
Previous experience as a Business Analyst on a development project.
Experience with testing application features is highly desirable.
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