Network Analyst II/III-NOC

  • Windstream
  • 05/05/2020

Job Description

Job Responsibilities include, but are not limited to: - Trouble ticket ownership for assigned tickets including working the issue to resolution, communicating updates to the customer via outbound phone calls, emails, or a combination of the two as desired by the customer - Responding to inbound calls from customers and frontline support teams to troubleshoot customer issues. - Detailed documenting of all actions taken to resolve a customer’s trouble within trouble ticket(s) - Troubleshoot...

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