Computer Support Specialist

  • Arkansas State University
  • 2105 Aggie Rd, Jonesboro, AR 72401, USA
  • 06/29/2020

Job Description

  • Serves as a liaison between Information and Technology Services and functional areas on campus
  • Assists departments with a variety of technology needs
  • Ability to work on Mac computers
  • Troubleshoots equipment to include computers, interactive white boards, projectors, and other classroom / technology lab media
  • Educates department staff on software and hardware
  • Communicates issues between departments and ITS to resolve problems in a timely manner and keep all staff informed of situations
  • Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with users to resolve problems
  • Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs
  • Other duties as assigned

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