Senior Software Engineer (Senior Software Support Engineer)

Position Summary...

What you'll do...

CSII Operations Support – Senior Software Support Engineer

Our Company:

We help people around the world save money and live better -- anytime and anywhere -- in retail stores, online and through their mobile devices. Each week, more than 230+ million customers and members visit our 11000+ stores under 69 banners in 27 countries and e-commerce websites in 10 countries. With last fiscal year revenues of approximately $482 billion and 2.2 million employees worldwide, Walmart is simply the largest retail business in the world.

We enable an ecosystem wherein our customers can “save money so they can live better” by using technology for the charter of building brand new platforms ,services on latest technology stack and operation support to  both our e-commerce and stores businesses worldwide.

Our Team:

CSII Team is responsible for operations, Stability and reliability of highly optimized supply chain suite of products to manage entire gamut of supply chain lifecycle for our retail and ecommerce lines of business. With our rapidly increasing footfalls in stores and exponential growth in online orders; this all has to be done to scale millions of owned and marketplace SKU’s complete inbound and outbound fulfilment lifecycles.

Team’s mission - “Enable customers to receive their orders when and where they want in an innovative and cost effective way for Walmart“ derives from Walmart’s mission statement - “Save Money. Live Better” complementing our organization’s philosophy to deliver low prices every day, on everything.

           How we achieve this, comes down to the team of Operation specialist and smartest technologists focused on the entire suite of supply chain management products for the Walmart Supply Chain at a massive scale. From forecasting & replenishing inventory for millions of items worth billions of dollars, sourcing of millions of orders, to route optimization & last mile delivery to Warehouse Management Systems to most advanced grocery & order management systems & Item and inventory Systems. Operations team will minimize any disturbance to Supply chain operations by proactively identifying and remediate potential  cause resulting in minimum to zero system downtime.

                    

With over 4,000 associates in Silicon Valley, San Diego, Portland, Brazil, United Kingdom and India, we’re bringing together some of the best professionals from around the world. If you’re inspired by the opportunity to solve complex problems at scale and make a difference for our customers and members, join us.

Your Responsibility:

• Independently own and address and resolve applications issues, provide updates and perform root cause analysis.
• Plan, execute and implement applications and configuration change procedures
• Supervise all alerts related to application and system procedures and provide services proactively.
• Maintain good professional relationships with counterparts of engineering, Platform support and end Users etc.
• Gain and maintain expertise in flow of application process and systems related to domain
• Flexibility - responsibilities may require occasional evening and weekend work
• Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical)
• Install and prepare tools required for proper functioning of applications on regular basis.
• Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
• Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
• Follow standards and best practises to bring operational efficiencies, stability and availability of the system.
• Comprehend various metrics on operational dashboards and reports and take corrective actions

Your Qualifications:

• An Engineering Degree - B.E/B.Tech/MS/PhD in any stream – Computer Science preferred.
• 8-12 + years of relevant experience with the following skills
• knowledge of operating systems, Databases, application stacks and network systems
• Previous experience dealing with support cases or requests via e-mail, telephone and in person
• Basic systems ,software engineering and Architecture knowledge
• Ability to code/Script in one of the languages (C#, Python and Java) and working knowledge of SQL and Databases
• Basic knowledge and understanding in emerging technologies of Cloud, Distributed computing and big data
•  Worked on monitoring and alerting tools

Our Ideal Candidate

 Our ideal candidate is an energetic, self-motivated individual focused on solving customer problems.   He/She is a responsive team player who can proactively contribute for building technical strategies for operations, applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment with following key skills

• Exceptional verbal and written communication skills
• Listening ability and patience
• Critical thinking, complex Problem Solve and Troubleshoot
• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and
• Able to work independently or as part of a team.
• Ability to explain complex ideas to those with limited IT and systems knowledge
• Demonstrate ability to independently learn technologies and process thru continuous learning
• Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary,

Key Technology Skills:

Skill Set: Item & Inventory - Support / Technical Operations (JAVA)

Core Skills : JAVA,J2EE, Scripting (Shell/Python)

DataBase: NoSQl-Cassandra

Messaging and communication: Kafka/RESTful

Tools : Cassandra Manages Services/Cloud management systems/solr cloud

Visualization/KPI tools : Medusa/ Kibana/Grafana

Architecture: Microservices

About Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.2 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption.

We’re virtual
Working virtually this year has helped us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives and spend less time commuting.  Today, we are reimagining the tech workplace of the future by making a permanent transition to virtual work for most of our team. Of course, being together in person is an important part of our culture and shared success. We’ll collaborate in person at a regular cadence and with purpose.  

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor of Science and 5 years' experience in software engineering OR Master of Science 2 years' experience in software engineering

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science or related field and 2 years' experience in software engineering or related field

Information Technology - CISCO Certification - Certification

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