The Company:
At 360insights, our culture is driven by technical people who are looking for purposeful growth both personally and professionally. Join our team and make an impact. Looking for the next step within your career path? Yep! We have a role for that!
We are seeking a Client Care Professional to join our team. Do you have a solid background in customer service? Enjoy problem solving and assisting customers with questions in an efficient manner? We have the role for you!
What will you be doing?
The Client Care Professional acts as the main point of contact for consumers who email in regarding a concern with their incentive program (Rewards) Maintaining a stress-free experience for the customer, the Client Care Support will provide efficient and dedicated service to ensure resolution and an overall positive experience.
Stand out and stay on track:
What will make you a success? You’ve got this!
Why 360?
· Benefits on day 1
· Bonus plan
· Employee stock options
· Retirement Savings
· Global Family Leave policies
· Tuition reimbursement
· Flexible vacation policies
· Remote, hybrid, or in-office options
· Employee recognition platform
· Career growth opportunities
· Mentorship program
· Employee led clubs
Our VALUES allow us to stand out:
BE REAL,
HAVE FUN
DON’T FIND A FAULT,
FIND A REMEDY
LIVE IN THE POSSIBLE,
FREE OF LIMITATIONS
IT’S NOT WHAT YOU SAY,
IT’S WHAT YOU DO
BE A FOUNTAIN,
NOT A DRAIN
Be Your Whole Self at Work. Create An Experience For Everyone To Do The Same.
Be Ambitious
and Realistic
Find the Opportunity
in Every Challenge
Be Accountable. Deliver on Your Commitments.
Give More
Than You Take.
360insights was founded on the idea that the world of incentive management could be dramatically improved by using the latest technology and by delivering a better way of doing business.
Our Channel Success Platform™ enables large brands to leverage data and analytics to rapidly plan, test, learn and optimize their channel programs. 360insights also offers concierge support services including program design, regulatory and compliance management, help desk, claims adjudication and payment services. Over 150 of the world’s top brands use 360insights to support their consumer rebates, SPIFFs, volume incentives, MDP/CO-OP and sales allowance programs.
Innovation is at our core and drives us forward as a business which makes for a pretty wild ride at times. We have a ton of fun learning and growing, giving each of us the opportunity to lead in our own way every day.
Our founding commitments and company values remind us who we are as a business and as a team, empowering us to deliver unbelievable experiences for customers, our community and each other.