Client Care Professional

The Company:  

At 360insights, our culture is driven by technical people who are looking for purposeful growth both personally and professionally. Join our team and make an impact. Looking for the next step within your career path? Yep! We have a role for that!

We are seeking a Client Care Professional to join our team. Do you have a solid background in customer service? Enjoy problem solving and assisting customers with questions in an efficient manner?  We have the role for you!

What will you be doing? 

The Client Care Professional acts as the main point of contact for consumers who email in regarding a concern with their incentive program (Rewards) Maintaining a stress-free experience for the customer, the Client Care Support will provide efficient and dedicated service to ensure resolution and an overall positive experience.

Stand out and stay on track:  

• • You will provide world-class customer service for our clients through:
    • Email support boxes and portals
  • Learn and navigate the 360insights solution to provide answers to customer inquiries
  • Consistently work towards enhancing the customer’s experience and reducing the need for customers to contact us by:
    • Capturing classification data on each interaction
    • Providing regular anecdotal and data-based feedback through the team
    • Identifying issues early and offering suggestions for solution
    • Identifying common issues or feedback occurring across multiple clients to drive best practices across the enterprise
  • Complete task-based duties as assigned by the Manager, Client Operations
  • Provide support Monday-Friday 8:30 AM-5:30 PM CST to multiple clients

 
What will make you a success? You’ve got this!  

• Proven excellent communication skills – written and verbal
• A customer first mentality and deep understanding of customer service
• Intermediate to Expert knowledge of Microsoft Office products (with emphasis on Excel and Word)
• Proven excellent analytical and problem-solving skill (strong aptitude for math)
• Ability to key at least 30-35 words per minute
• Proven ability to work as an effective member of a team
• Proven organizational and follow-up skills (including prioritization)
• Strong active listening skills
• Ability to work independently, with minimal supervision
• Demonstrated ability to provide valuable feedback and solution options based on that feedback
• Background in a software company, or has a natural comfort with software applications an asset
• Microsoft Office Certification an asset
• Associate's Degree or equivalent relevant experience
• 1-2 Years of customer service experience

Why 360?  

·        Benefits on day 1  

·        Bonus plan  

·        Employee stock options  

·       Retirement Savings 

·        Global Family Leave policies  

·        Tuition reimbursement  

·        Flexible vacation policies  

·        Remote, hybrid, or in-office options 

·        Employee recognition platform  

·        Career growth opportunities  

·        Mentorship program  

·        Employee led clubs  

  Our VALUES allow us to stand out:  

BE REAL, 

HAVE FUN 

DON’T FIND A FAULT,  

FIND A REMEDY 

LIVE IN THE POSSIBLE, 

FREE OF LIMITATIONS 

IT’S NOT WHAT YOU SAY, 

IT’S WHAT YOU DO 

BE A FOUNTAIN, 

NOT A DRAIN 

Be Your Whole Self at Work. Create An Experience For Everyone To Do The Same. 

Be Ambitious 

and Realistic 

Find the Opportunity 
in Every Challenge 

Be Accountable. Deliver on Your Commitments. 

Give More 
Than You Take.