Client Care Support

  • 360Insights
  • Remote
  • 07/02/2021
Full time Customer Service Information Technology

Job Description

Description

At 360insights, our culture is driven by a simple concept – happiness. We believe happiness makes for better business and a better world and we know it makes a difference in how our team serves our clients. Awarded “Best Workplace in Canada” by the Great Place to Work® Institute, and rocking a Net Promoter Score of 88%, 360insights is redefining the client experience, and having a ton of fun in the process! Building and delivering happiness to our clients starts with the Client Care Support. 


Summary:

A Client Care Support acts as the main point of contact for consumers who email in regarding a concern with their incentive program (Rewards) Maintaining a stress-free experience for the customer, the Client Care Support will provide efficient and dedicated service to ensure resolution and an overall positive experience.


Responsibilities

  • Provide world-class customer service for our clients through:
    • Email support boxes and portals
  • Learn and navigate the 360insights solution to provide answers to customer inquiries
  • Consistently work towards enhancing the customer’s experience and reducing the need for customers to contact us by:
    • Capturing classification data on each interaction
    • Providing regular anecdotal and data-based feedback through the team
    • Identifying issues early and offering suggestions for solution
    • Identifying common issues or feedback occurring across multiple clients to drive best practices across the enterprise
  • Complete task-based duties as assigned by the Manager, Client Operations
  • Provide support Monday-Friday 8:30 AM-5:30 PM CST to multiple clients

 
Skills & Qualifications

  • Proven excellent communication skills – written and verbal
  • A customer first mentality and deep understanding of customer service
  • Intermediate to Expert knowledge of Microsoft Office products (with emphasis on Excel and Word)
  • Proven excellent analytical and problem-solving skill (strong aptitude for math)
  • Ability to key at least 30-35 words per minute
  • Proven ability to work as an effective member of a team
  • Proven organizational and follow-up skills (including prioritization)
  • Strong active listening skills
  • Ability to work independently, with minimal supervision
  • Demonstrated ability to provide valuable feedback and solution options based on that feedback
  • Background in a software company, or has a natural comfort with software applications an asset
  • Microsoft Office Certification an asset
  • Associate's Degree in Technical Field or Service Oriented Field – or equivalent relevant experience
  • 1-2 Years of customer service experience

 

Company Overview
360insights is focused on constant innovation and on delivering a more informed approach to the world of consumer and sales channel incentive management. We do this by offering industry-leading technology combined with uncompromising, personalized customer service. Our customers are among the world’s leading brands and we actively seek out and partner with companies who want to show leadership in offering incentive and rebate programs that engage and motivate their channels while building customer loyalty by offering an easy and efficient way to redeem their claims. As a company, partner and community member, we’re focused on making a difference in how business is done, and in the world at large. For more information, visit www.360insights.com.

 Location: Little Rock (Primary) Arkansas (Remote)

Salary Range

31000

Employer Job Listing Link

https://app.jobvite.com/j?cj=o1CFffwh&s=artechjobs.com