Assists Operations Manager and Supervisors by approving change tickets for Operations; and ensuring that all safeguards have been taken by the requesting team.
Audits critical systems delivery for business processes by interacting with support managers to set priorities to ensure business continuance and service level agreements are met; identifying and implementing improvements to maintain best practices; and improving tools to address Wal-Mart business needs.
Determines the impact of changes made to existing mainframe hardware, software, and schedules by reviewing the changes; validating test plans and backout procedures; reviewing time requested and work-flow impact; reporting results back to the applicable teams; and attending daily infrastructure area meeting to follow up on outstanding issues.
Determines the impact of new mainframe products and tools implementation across the business and mitigates potential issues by ensuring operational issues are considered during planning and implementation; identifying systems or equipment conflicts and compatibility; developing contingency plans; and designing post-implementation documentation, standard operating practices, and training approaches.
Reduces the impact of application and infrastructure failures on business delivery by analyzing the impact of disruptions; determining tasks to be performed; instituting disaster recovery procedures; and escalating appropriately.
Monitors and manages flows by conducting analysis reviewing production schedules; forecasting and identifying issues in schedules and flows; generating reports and making recommendations for solutions to issues; escalating issues to all levels, both internally and externally; and ensuring that problems are resolved.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Additional Preferred Qualifications:
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Bachelor of Science and 4 years operations analyst experience OR 6 years operations analyst experience
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Availability management and escalation processes, Change management processes, Information Technology Infrastructure Library (ITIL), Problem and incident management processes, Production support, including problem identification, ticket documentation, and customer and vendor relations, Remedy for change management, problem and incident management, and availability management