Claims Audit Specialist

  • 360Insights
  • Remote (Little Rock, AR, USA)
  • 07/20/2021
Full time Customer Service

Job Description

Co-op/MDF Promotions Specialist - Work Remote


 The 360insights Co-op/MDF Promotions Specialist offers multiple levels of support to the Co-op/MDF line of business. Utilizing 360 Platforms, phone, and email tools, the Co-op/MDF Promotions team manages thousands of claims and interactions which must be delivered the highest level of quality and customer service. 

 The Co-op/MDF Promotions Specialist handles the processing of Co-op/MDF claims and pre-approvals, along with providing customer service (calls and emails).


  • Be an expert on Co-op & MDF Policies, Procedures, and Programs
  • Apply policies and procedures in a detailed, accurate, and consistent manner
  • Review and process Pre-Approvals
  • Review and process claims for accuracy
  • Calculate claim values using client and compliant procedures
  • Be proactive in problem solving
  • Review different types of advertising and guidelines for compliancy
  • Respond to ticket inquiries from participants in a timely manner
  • Work with leadership to identify inconsistencies and gaps in program guidelines
  • Handle oral and written communication in a professional and timely manner, when necessary
  • Maintain and exceed individual KPI’s (Key Performance Indicators), including high standards of quality.
  • Participate positively in the 360 Culture and philosophy

 Skills and Experience:

  • High-quality business communication skills – written and verbal
  • Detailed oriented
  • Ability to apply logic to grey areas
  • Working knowledge of percentages 

Company Overview:

360insights is focused on constant innovation and on delivering a more informed approach to the world of consumer and sales channel incentive management. We do this by offering industry-leading technology combined with uncompromising, personalized customer service. Our customers are among the world’s leading brands and we actively seek out and partner with companies who want to show leadership in offering incentive and rebate programs that engage and motivate their channels while building customer loyalty by offering an easy and efficient way to redeem their claims. As a company, partner and community member, we’re focused on making a difference in how business is done, and in the world at large. For more information, visit

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