Supports Information Systems Division (ISD) applications by taking part in code reviews with team members; monitoring alerts and other application checks and balances; checking application performance, availability, and reliability; defining potential solutions; implementing improvements to products, applications, alerts, and monitors; installing basic changes; and engaging in war room and focus room meetings participating in change management processes.
Supports the business by responding to user questions and problems; working problem tickets; troubleshooting problems for root cause; and reviewing problem resolutions and installation plans according to defined escalation procedures.
Participates on team projects and follows Information Systems Development Life Cycle (ISDLC) processes by gathering requested information; writing, testing, and debugging programs and scripts; implementing test scripts and procedures; testing and installing third-party software; writing instruction manuals; compiling documentation reports; and documenting application changes.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.