IT Support Technician

  • Arkansas Center for Data Sciences
  • Little Rock, AR, USA
  • 10/20/2021
Full time Information Technology

Job Description

Arkansas Center for Data Sciences (ACDS) is helping Fellowship Bible Church hire an IT Support Technician in Little Rock

This position will provide front line desktop support to Fellowship’s staff across all campuses.  This includes installing, diagnosing, repairing, maintaining and upgrading hardware and software.  This also includes operation of Fellowship’s Church Management System, Ministry Platform.  The Technician will also assist end users by troubleshooting via tickets, Teams messages or in person in a timely and accurate fashion.

What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT! 

Responsibilities:

  • Respond to support tickets
  • Solve hardware and software issues
  • Assist I.T. team members in tasks
  • Learn I.T. and database systems
  • Travel to campuses to assist users

What's a successful candidate look like?

  • The ideal candidate is a rapid learner engaged in perpetual self-education and has experience troubleshooting Windows, Mac, iOS and Android devices.  We do not expect expertise in every situation but do expect you to have patience with the end user and persistence in solving problems.
  • Desired, but not necessary skills:
    • Basic database experience
    • Ministry Platform
    • Active Directory
    • Office 365
    • Microsoft Teams
    • Microsoft certification
    • edX certificate
    • CompTIA+

Requirements:

  • Ability to work in the United States without a current or future need for sponsorship
  • Ability to work onsite at office in Little Rock, Arkansas

How does the interview process work? We want to get to know you! ACDS will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!