Assists in providing guidance to small groups of two to three engineers, including offshore associates, for assigned Engineering projects by proving
pertinent documents, directions, examples, and timeline.
Provides support to the business by responding to user questions, concerns, and issues (for example, technical feasibility, implementation strategies);
researching and identifying needed solutions; determining implementation designs; providing guidance regarding implications of new and enhanced
systems; identifying short and long term solutions; and directing users to appropriate contacts for issues outside of associate's domain.
Manages small to large-sized complex projects by reviewing project requirements; translating requirements into technical solutions; researching and
identifying alternative solutions; determining needed solution based on return on investment and value add to the business; gathering requested
information (for example, design documents, product requirements, wire frames); writing and developing code; conducting unit testing; communicating
status and issues to team members and stakeholders; collaborating with project team and cross functional teams; identifying areas of opportunity;
interpreting information and identifying a solution; ensuring solution is sustainable across implementation and use; troubleshooting open issues and
bug-fixes; and ensuring on-time delivery and hand-offs.
Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality, possible root cause); performing root
cause analysis to reduce future issues; engaging support teams to assist in the resolution of issues; developing solutions; driving the development of
an action plan; performing actions as designated in the plan; interpreting the results to determine further action; and completing online documentation.
Participates in the discovery phase of small to medium-sized projects to come up with high level design by partnering with the product management,
project management, business, and user experience teams.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and
guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and
building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business
needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on
improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others
with how to apply these in executing business processes and practices.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Bachelor’s degree in Computer Science and 2 years’ experience in software engineering or related field OR 4 years’ experience in software engineering or related field.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Masters: Computer Science