Arkansas Center for Data Sciences (ACDS) is helping Simmons Bank hire an ITSM Process Apprentice in Little Rock.
Excited to grow your career?
Simmons Bank values talented employees, and whenever possible they strive to help their associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
"Our people make all the difference in our success."
This position primarily focuses on the administration of the Problem Management process and assists with Configuration and Change Management process all of which embodies the ITIL Framework (IT Infrastructure Library). The mission of Problem Management is to minimize the adverse impacts of incidents and problems on the business caused by errors in the IT infrastructure and initiate actions to prevent recurrence of incidents related to those errors.
The position works under the supervision of the Enterprise ITSM Architect. The mission of Change Management is to coordinate and control all changes to IT services to minimize the impact of changes to business operations and the users of IT services.
What's a successful candidate look like?
What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT!
How does the interview process work? We want to get to know you! ACDS will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!