Advanced Systems Engineer - Enterprise Collaboration

  • Walmart
  • Bentonville, AR, United States
  • 01/11/2022

Job Description

Position Summary...

What you'll do...

Overview of Role: 

​The Social team needs a meticulous and fast-working systems engineer who can drive automation, process-improvement, and exercise good judgment for a team owning enterprise SaaS solutions. This role is responsible for ensuring that deployed products can scale to millions of users in the U.S. and multiple international markets. 


Our Company:


We help people around the world save money and live better - Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online, through mobile devices and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs under 48 banners in 24 countries and eCommerce websites. We employ 2.2 million associates around the world — nearly 1.6 million in the U.S. alone.


Our Organization:

The Associate Digital Experience (ADE) team manages IT infrastructure and internally-facing tools and applications. We support a large heterogenous enterprise environment that support Windows, MAC and Linux based end user systems and corporate network, server, and virtualization environments. The Enterprise Collaboration team is a part of ADE team responsible for end-to-end support of collaboration platforms.  


About  Enterprise Social: 

The Enterprise Social team within Enterprise Collaboration focuses on creating an easy way for all Walmart associates to instantly chat and ease collaboration across multiple time zones and locations. We are increasing productivity by connecting associates to each other and to the company.  


You’ll sweep us off our feet if: 

  • You’re a technologist who solves problems in creative ways 

  • You’re organized, disciplined, and can manage multiple projects simultaneously 

  • You’re skilled at explaining technical nuances to non-technical audiences 

  • You have an eye for detail and participate in deeply technical problem-solving and solutioning 

  • You’re stimulated by challenges and are ready to engage at Fortune 1 scale 

  • You’re passionate about acquiring and disseminating knowledge 


You’ll make an impact by: 

  • Owning implementation of technical solutions and building technology roadmaps that drive automation, security, and process improvements 

  • Partnering across multiple internal teams (security, network, legal/compliance) and external vendors to drive challenging and impactful projects 

  • Partnering with customers and business partners to understand their needs and making recommendations against those needs 

  • Leading development of enterprise system solutions that will benefit customers and stakeholders by being flexible and scalable while delivering on customer needs  

  • Leading and participating in medium- to large-scale projects by reviewing project requirements  

  • Demonstrating up to date expertise by staying current on industry trends and vendor-partner updates 

  • Exercising good judgment in adhering to company policies to keep Walmart’s associates, customers, and systems safe and in compliance 


Your Responsibilities:  

  • Work on enterprise collaboration tools – MS Teams, Zoom, Slack, Workplace from Facebook, or other SaaS or M365 products  
  • Own the product holistically and collaborate with users, business owners, stakeholders 
  • Work with product engineering team and required stakeholders in testing, planning, rollout of products/tools to production 
  • Make strategic decisions, and partner with team on developing roadmaps for the products 
  • Diagnose, identify, and resolve the issues within the products/applications by working with support teams, and identify ways to proactively solve those issues in the future   
  • Identify opportunities for continuous improvement for user experience of the tool 
  • Own projects from end to end: discovery, scoping, design/engineering, execution, scaling/implementation, monitoring the change afterwards 
  • Partner with other internal teams to enable application-layer implementations on top of SaaS products 
  • Publish authoritative support documentation to assist onsite staff with solutioning 
  • Maintain and fine-tune a high degree of product queries and adhere to all service management principles 


Our Ideal Candidate:  

  • Skilled professional product or service delivery portfolio 
  • Experience with Azure Active Directory or administrating M365 products 
  • 8+ years in supporting a medium or large enterprise environment technology and collaboration platforms 
  • Experience in handling product transition, rollouts 
  • Flexible, customer-focused, strong work ethic and enthusiastic to learn new skills  
  • Experience partnering with 3rd party product providers 


Preferred Technical Experience: 

  • Experience scripting in Powershell 
  • Experience implementing SSO for a SaaS solution 
  • Familiarity with JIRA 
  • Familiarity with ServiceNow 
  • Experience with corporate-managed devices: BYOD/MDM/Airwatch or otherwise 
  • Understanding of network security principles: Proxies/Firewalls/DNS 



Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor of Science and 2 years' OR Master of Science and 1 year's systems engineering experience OR 4 years' systems engineering experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Designing, leading, and implementing small- to medium-scale technology projects, Designing technical solutions in response to customer requests or changes in retail business, Production support, including problem identification, ticket documentation, and customer and vendor relations, Troubleshooting and recommending technical solutions

Primary Location...

508 SW 8TH ST, BENTONVILLE, AR 72712, United States of America

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