Coordinator, Technology Support - Digital Acceleration

  • Walmart
  • Bentonville, AR, United States
  • 01/11/2022

Job Description

Position Summary...

What you'll do...

Join the team driving digital strategy and transformation for Walmart’s Global Governance organization. Analyst, Portfolio Management is an important role on the Global Governance Strategy and Operations team that informs our digital solution and system portfolio, helps maintain our existing systems and applications, and leverages technology to drive efficiencies within our business processes.

The Global Governance (GG) organization is comprised of Strategy and Operations, Legal, Global Investigations, Ethics and Compliance, Digital Citizenship, Global Security and Aviation, and the Office of the Corporate Secretary.

You’ll make an impact by:

  • Perform system administration, technical support, and user access management of for systems directly managed by GG to ensure a high-level of customer service to system users.
  • Provide customer service to system users, including:
    • Manage Service Now (SNOW) queue of tickets;
    • Perform technical troubleshooting;
    • Respond to incidents in a timely manner;
    • Escalate issues as appropriate;
    • Follow up and close incidents.  
  • Identify new feature requirements, troubleshoot issues, report bugs, and complete assessments required to maintain security compliance.  
  • Act as the subject matter expert for systems managed by GG performing activities like:
    • Answer questions and provide creative solutions as necessary to solve new problems;
    • Facilitate system training to GG business end-users;
    • Provide reporting solutions for managed software;
    • Coordinate and manage systematic upgrades and patches, including communications around downtime and interruptions in service.

You’ll sweep us off our feet if… 

  • You have a background in system management and support
  • You have a strong customer-service mindset
  • You have a proven track record holding external service providers accountable and measuring SLAs
  • You have a bias towards action and execution
  • You have strong verbal and written communication skills

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Microsoft Office

Primary Location...

702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America

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