Here at Walmart, we’re driven by an intellectual curiosity that keeps us on the cutting-edge of user design and a seamless customer experience. We’re intrigued by the opportunity to engineer the most optimal approach that drives conversions and generates consumer loyalty across every touchpoint of the digital journey.
The Associate Operations Analyst is responsible for assisting in the operation of a Department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the Department as assigned and/or as necessary. ISD jobs could include pager responsibilities. The role operates on both holidays and weekends, shift will be 7:00 am - 7:30 pm Wednesday - Saturday.
Now, imagine doing all the above for the world’s largest retailer. That’s the Walmart experience. Intrigued?
Oversees payroll transaction data collection by monitoring payroll transactions for Canada, USA, and Puerto Rico using host tools; notifying appropriate personnel of the completion of data collection; and escalating any issues or emergencies encountered.
Provides Customer service and addresses Customer issues by serving as a point of contact for Customers, both internal and external for hardware and software used throughout the Company for Stores, Clubs, Distribution Centers, and Home Office; assessing the nature of the issue; identifying appropriate response teams; overseeing the progress of issue resolution to ensure the issue is resolved; verifying the solutions meet the Customer's needs; driving the team's development of long-term solutions; and researching issues to provide input to root cause analyses.
Supports Field Services operations and technical needs by researching and evaluating currently available web page options; developing and maintaining web pages specifically designed for training and playbooks for functional use; training end users on web page functionality; and assessing if the solution is continuing to meet user needs.
Provides administration and support of software tools used within the division and other departments globally by working with development areas and suppliers to improve software products; ensuring policies and standards of software structure, access, and setup are followed; reviewing changes from other teams to be implemented; and documenting issues.
Ensures basic functions and deliverables of the department by providing tools for the management of team key performance indicators (KPIs) or objectives; and maintaining those by developing dashboards, quality process controls, and reporting metrics.
Ensures call center strategies and goals are implemented by regularly interacting with supervisors, managers, and directors regarding project status, priority setting, and resource allocation; creating task lists; reviewing task lists regularly; and escalating issues or roadblocks to leadership.
Identifies opportunities for systems and process improvements and problem resolution by using tools (for example, issue tracking software (Remedy), call analysis, event management (Netcool, Cleverpath)) to research trends and analyze data; maintaining familiarity with field services applications, systems, and hardware to provide support as needed; providing training to field technical support teams; and working closely with the Applications Development and Infrastructure areas.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
2 years experience in information technology or related field.
2 years experience working in a call center.
1 year experience using intermediate functionality of Microsoft Excel (for example, pivot tables and basic macros).
1 year experience in research analytics.
1 year experience using SAP and Ariba to access and review contracts.
1 year experience using basic HTML
Mainframe experience, a plus.
Benefits & Perks
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.
About Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.2 million associates. To others, innovation looks like an app, service, or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Call Center, Information Technology, Programming Language - HyperText Markup Language (HTML), Research Analytics, Using intermediate to advanced functionality of Microsoft Excel (for example, pivot tables and basic macros), Using SAP and Ariba to access and review contracts