Lead Design Researcher - International Emerging Tech

  • Walmart
  • Bentonville, AR, United States
  • 01/11/2022

Job Description

Position Summary...

What you'll do...

About the Team

As a part of the Intl. Emerging Tech Team, you will work with stakeholders in various parts of the business (merchandising, supply chain, store operations, eCom, etc.) to define their true problems and work with the Product & Engineering teams to build emerging tech systems to solve them. You will think constantly about the potential futures, the implications for Walmart, the right strategy, and rally the organization to build/implement technology. 

About the Role

As a Lead Design Researcher, you will represent the perspective of our customers and associates to help support our strategic vision. If you are motivated to help teams understand complex areas of our business, being a Lead Design Researcher could be the fit you’ve been looking for. Research activities will span from generative work (fieldwork, development of customer models, archetype building, UX) to evaluative work (usability studies, user testing, concept evaluation). Research studies will vary in scope from understanding underlying motivations and behaviors to understanding how customer dialects vary across regions and modalities. 

You will help build industry-defining reusable customer and partner-facing services and products to drive differentiated experiences and revenue. You will be in the unique position to be of service to both our customers and our associates as a member of this organization supporting all international segments of Walmart. If you are the type of person who feels a personal stake in everything that you work on, has a strong sense of ownership, enjoys solving complex problems, has a passion for technology, knows how to foster strong relationships and build trust, and works for the success of the entire team - then our Lead Design Researcher – International Emerging Tech could be for you.

What you will do

  • Define, execute and invent research methods appropriate to the questions at hand, including but not limited to field research, lab studies, and remote testing.
  • Help teams understand customer needs, attitudes, and behaviors through your research.
  • Create and execute against long-term research roadmaps that align to core Walmart principles and existing systems, then inform high-level business strategy and customer/associate experience goals.
  • You have a relentless curiosity with the desire to understand the interconnectedness of people, decisions, and actions. 
  • Guide internal teams and partners to take action aligned with research findings – inspire them and help them internalize opportunities to delight customers and associates.
  • Provide mentorship in UX principles, Conversation Design, and Product to scale the practice of research within our team.
  • Provide thought leadership to product teams.
  • Build up repeatable research practices and resources that are leveraged within the Design Team.
  • Build and own various forms of communication in reusable frameworks on behalf of the team
  • Write narratives about the customer experience including understanding the tech solutions needed to create that experience.

You’ll sweep us off our feet if…

  • You are a storyteller, visionary, and innovator
  • You have an entrepreneurial drive and strong ownership over your work
  • You are passionate, driven, and humble in your approach
  • You like digging into data and doing some analysis
  • You’re excited about solving complex challenges
  • You’re customer-centric in spirit and in execution
  • You thrive on both leveraging and leading the way
  • You’re comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly
  • You have a test and learn mentality and an agile way of working to improve your team’s products
  • You understand how to work as a startup in a large corporation

You’ll make an impact by:

  • Partnering with our business teams/customers/associates to identify their underlying problems
  • Bringing Passion to ideate, plan, and build designs for emerging tech solutions
  • Conducting industry and competitive analysis to understand new technology offerings and tradeoffs.
  • Developing and enhancing products – you will conduct user testing and user feedback sessions to help influence the product roadmap
  • Defining vision and strategies for your product family, using domain expertise, internal and external best practices, identifying market opportunities, and building business cases
  • Building collaborative relationships with key partners
  • Being hands-on in analyzing data sets and designing solutions
  • Building clear and concise communication for our internal and external stakeholders to influence the adoption


  • Bachelor's degree required/MBA a huge plus!
  • 8+ years of experience in design research
  • Data and Ethnographic Research-driven mindset
  • Sound business judgment as well as ability to think clearly, gather qualitative research, analyze quantitatively, problem-solve, scope technical requirements, and prioritize.
  • Must be able and willing to think and act strategically and tactically.

Benefits & Perks

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. 

Equal Opportunity Employer 

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. 

Who We Are?

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor Degree and 5 years design research experience OR Masters Degree and 4 years design research experience OR PhD and 2 years design research experience OR 9 years design research experience.
Experience conducting quantitative on-line research projects with systems (for example, UserZoom).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Researching front-end user experience solutions for mobile applications on major smartphone platforms (for example, Android, iOS)

Primary Location...

805 SE MOBERLY LN, BENTONVILLE, AR 72712, United States of America

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