Position Summary...What you'll do...What you'll do...
Assists in supporting the business by responding to customer requests, questions, and problems; working problem tickets in Service Now; troubleshooting problems for root causes; communicating findings and status updates for customers.
Participates in team tasks by receiving assignments from experienced team members or project leads; giving updates on assignments when requested; contributing to team meetings and discussions; reviewing and revising team documentation; and documenting and presenting new information to the team.
Examples of tasks that you may be assigned.
- Imaging/Enrolling new PC and MAC laptops
- Perform SSD swaps.
- Data transfer from machine to machine.
- Assist on our Onboarding process for new Hires and Interns. This is both in-person and virtual.
- Assist with project requests from various segments of Walmart.
- Working in-person with customers.
Ensures the development of team member's skills and abilities by receiving training from team members on responsibilities and team procedures; identifying and sharing recommended improvements; and training through job assignments.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices. Minimum Requirements
Hardware assembly, maintenance, or support, Information technology or related field within the past 3 years Preferred Requirements
Forward facing customer support and troubleshooting both hardware and software.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate. Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Information Technology, Microsoft Office Primary Location...
2501 Se Otis Corley Dr, Bentonville, AR 72712, United States of America