Client Care Professional

  • 360Insights
  • Remote (Little Rock, AR, USA)
  • 07/07/2022
Full time Customer Service Information Technology

Job Description


The Company:  

360insights is a SaaS technology company that deals with high-profile brands to build and facilitate their rebate and incentive programs.

At 360, our culture is driven by a simple concept - happiness. We believe happiness makes for better business and a better world and we know it makes a difference in how our team serves our clients. 360insightsAwarded “Best Workplace in Canada” by the Great Place to Work® Institute and rocking a Net Promoter Score of 88%.

Our team consists of technical people who are looking for purposeful growth both personally and professionally. Join our team and make an impact.

 

What will you be doing? 

A Client Care Professional acts as the main point of contact for consumers who email in regarding a concern with their incentive program (Rewards) Maintaining a stress-free experience for the customer, the Client Care Professional will provide efficient and dedicated service to ensure resolution and an overall positive experience.

 

Stand out and stay on track:   

  • Provide world-class customer service for our clients through:
    • Email support boxes and portals
  • Learn and navigate the 360insights solution to provide answers to customer inquiries
  • Consistently work towards enhancing the customer’s experience and reducing the need for customers to contact us by:
    • Capturing classification data on each interaction
    • Providing regular anecdotal and data-based feedback through the team
    • Identifying issues early and offering suggestions for a solution
    • Identifying common issues or feedback occurring across multiple clients to drive best practices across the enterprise
  • Complete task-based duties as assigned by the Manager, Client Operations
  • Provide support Monday-Friday 8:30 AM-5:30 PM CST to multiple clients

 

What will make you a success? You’ve got this!  

  • Proven excellent communication skills – written and verbal
  • A customer first mentality and deep understanding of customer service
  • Intermediate to Expert knowledge of Microsoft Office products (with emphasis on Excel and Word)
  • Proven excellent analytical and problem-solving skills (strong aptitude for math)
  • Ability to key at least 30-35 words per minute
  • Proven ability to work as an effective member of a team
  • Proven organizational and follow-up skills (including prioritization)
  • Strong active listening skills
  • Ability to work independently, with minimal supervision
  • Demonstrated ability to provide valuable feedback and solution options based on that feedback
  • Background in a software company, or has a natural comfort with software applications an asset
  • Microsoft Office Certification an asset
  • Bachelor’s Degree or College Diploma in Technical Field or Service Oriented Field – or equivalent relevant experience
  • 1-2 Years of customer service experience

 

Why 360?  

 

·   Benefits on day 1  

·   Bonus plan  

·   Employee stock options  

·   Retirement Savings 

·   Global Family Leave policies  

·   Tuition reimbursement  

·   Flexible vacation policies  

·   Remote, hybrid, or in-office options 

·   Employee recognition platform  

·  Career growth opportunities  

·   Mentorship program  

·   Employee led clubs  

 

 

Our VALUES allow us to stand out! Explore our website and check it out:  

360insights is making a difference in the world | Incentive Management

 

Company Overview:

360insights is focused on constant innovation and on delivering a more informed approach to the world of consumer and sales channel incentive management. We do this by offering industry-leading technology combined with uncompromising, personalized customer service. Our customers are among the world’s leading brands and we actively seek out and partner with companies who want to show leadership in offering incentive and rebate programs that engage and motivate their channels while building customer loyalty by offering an easy and efficient way to redeem their claims. As a company, partner and community member, we’re focused on making a difference in how business is done and in the world at large. For more information, visit www.360insights.com.

Salary Range

30,000

Employer Job Listing Link

31,000