Hardware & Software Support Technician

  • Angel Eye Camera Systems, LLC
  • Little Rock, AR, United States
  • 10/30/2017
Full time Customer Service Health Care Information Technology Manufacturing

Job Description

Position Summary:

Angel Eye Camera System is seeking an eager, self-motivated individual to fill the role of hardware and software support technician. This individual will assist with Angel Eye camera installation, be our lead support contact, in charge of hardware assembly and maintenance, manage inventory, shipping and receiving, and perform various other duties related to the development, implementation, and support of Angel Eye’s custom software and hardware solutions.

This individual will be responsible for maintaining professional relationships with both Angel Eye clients and end users by providing excellent customer service and technical support. In addition to clients and end users, this individual will also support Angel Eye staff by performing other technical job duties as needed.

Job Specifications:

  •  Provide support to clients by identifying problems and guiding client through corrective steps
  •  Improves reference material by writing and maintaining documentation
  • Participates in development of client training programs
  • Assist in planning, testing, and implementation of new hardware
  • Primary contact for hardware assembly, repair, and quality control testing
  • Travel to customer locations around the US to assist with installations and training
  • Take on on-call rotation with the rest of the support team
  • Additional information systems and organizational duties as needed

Skills Required:

  • Excellent verbal and written communication skills
  • Outstanding customer service skills
  • First-rate troubleshooting skills
  • Computer/electronics repair and assembly skills
  • Self-motivated and a quick learner
  • Ability to take direction from others
  • Working knowledge Windows, Mac and other Linux based systems is a plus
  • Working knowledge of computer networks, and server environments

Education and Experience Required:

Bachelor’s or Associates’ Degree in Computer Science or applicable field of study OR
Applicants with robust technical skills and experience will be considered

Angel Eye Camera System offers you:

  • A team environment where your strengths are highly valued
  • Opportunities to expand your technical skills and knowledge with on-the-job training opportunities  
  • Flexible work schedule
  • Excellent benefits

Interested parties should send resume and contact information to:

Justin French, Director of IT Services
jfrench@angeleyecameras.com Phone: (501) 503-5796 x102

Salary Range