Storage Area Network Analyst I

  • Arkansas Blue Cross Blue Shield
  • North Little Rock, AR, United States
  • 11/14/2017
Full time Information Technology

Job Description

The SAN Analyst is responsible for assisting in the planning, design, installation, training, support, and project coordination of new and ongoing projects that involve the ITI Storage Management team infrastructure and services. This position is additionally responsible for research of new SAN hardware and software products which may provide solutions to Enterprise business problems.

Additionally, the SAN Analyst maintains an efficient level of service to the Enterprise through effective, continual, proactive monitoring and review. This individual also reviews SAN problem resolutions and assists in developing and monitoring SAN performance and availability standards.

Under general direction, this position participates in the design and implementation of systems and will require ongoing exploration of technical innovations. An individual in this position must be able to formulate logical statements of business problems and devise effective solutions to these problems.

The SAN Analyst must provide excellent user support and have strong communication and documentation skills. In addition, the person in this position must have exceptional troubleshooting and problem resolution skills and in-depth knowledge of day-to-day SAN administration including proactive monitoring, management, and capacity planning.

Nature and Scope

Environment

This position reports to the Information Technology Infrastructure (ITI) SAN Supervisor for the ITI Storage Management team. The ITI Storage Management team is comprised of a team charged with maintaining an effective and efficient storage-management process and performing the tasks associated with those processes. The SAN Analyst is responsible for administering all storage-management processes in order to maximize ITI storage-management efficiency.

Workflow

The SAN Analyst assists in directing, guiding, and participating in the completion of SAN-related projects assigned to the Storage Management team, including routine responsibilities such as user-needs analysis, software and hardware installations, vendor product and service analysis, monitoring work progression, and participating in team meetings. Projects received by the Storage Management team are submitted by all areas and levels of the Enterprise.

This position’s functions are also self-initiated as post-design and implementation procedures require ongoing research and monitoring of user operations to ensure continued efficiency in operations. The SAN Analyst works closely with the SAN Supervisor in tracking and submitting project status and time reports.

The ITI Storage Management team also procures, installs, maintains, and monitors all aspects of the storage area network (SAN).

Guidance

The SAN Analyst is directly guided by the visions and goals of the Enterprise, the Enterprise Mission Statement, the SAN Supervisor and the Director of Infrastructure Planning. This position seeks input from the SAN Supervisor and internal business users in defining individual needs, and external service and supply vendors to determine product quality, efficiency, and availability. This position may also consult with other Enterprise technical administrators.

Challenges

Supporting and maintaining a 24/7 operational status of the Enterprise SAN is essential. The greatest challenges of the SAN Analyst are 1) accurately analyzing an internal business user’s current operation, 2) identifying their short- and long-range technical business needs, and 3) recommending a viable, high-quality SAN-based solution. This requires that the individual remain abreast of industry changes, enhancements, product capabilities, and availability.

The incumbent is responsible for maintaining records, reports, and standards as established by the management of the ITI Storage Management team. Continuous growth in knowledge of the organization and technological advancement is essential to the success of the SAN analyst function.

Interfaces

The SAN Analyst reports directly to the SAN Supervisor and routinely interfaces with all personnel within the ITI Division to assist in and provide guidance regarding the efficient use of the Enterprise SAN infrastructure and services.

This position routinely serves on task forces and committees designed to enhance the use of the Enterprise SAN infrastructure.

Externally, this position communicates regularly with outside storage vendors and consultants.

Authority

The SAN Analyst has the authority to analyze requirements and make recommendations to the SAN Supervisor and internal business users on the procurement, installation, and use of SAN hardware and software.

This position is responsible for ensuring that efficient, standards-based SAN solutions to Enterprise business problems are put in place.

Minimum Job Requirements – Level 1

1.  Bachelors Degree from an accredited college or university (prefer degree in Computer Information Systems, Computer Science, etc.) and a minimum of three (3) years of prior IT experience with emphasis in the areas of micro services, data operations, or programming

OR

A minimum of five (5) years of prior IT experience with emphasis in the areas of micro services, data operations, or programming

2.  Two (2) years minimum experience with operations and procedures including configuring, tuning, monitoring, securing, and managing SAN software and hardware with regards to storage allocation

3.  Two (2) years minimum experience with Open Systems hosts, mainframe storage, and mainframe connectivity

4.  Two (2) years experience with Enterprise -depth knowledge of Enterprise networks including TCP/IP, DNS, NFS, FTP, FC, ESCON, FICON and Network Security

5.  Two (2) years minimum experience with I/O subsystems for Mainframe and Open Systems

6.  Two (2) years Backup and Recovery implementation experience

7.  Must be able to demonstrate excellent interpersonal, organizational, and judgment skills in addition to organizational vision      

8.  Must possess strong writing, analytical, and grammar skills

9.  Internal Applicants – Must demonstrate ability to assume additional responsibilities and receive commendable rating on last performance evaluation

External Applicants – Must provide documentation from previous employer to demonstrate commendable performance in current job

Minimum Job Requirements – Level 2

1.  Bachelors Degree from an accredited college or university (prefer degree in Computer Information Systems, Computer Science, etc.) and a minimum of three (3) years of prior IT experience with emphasis in the areas of micro services, data operations, or programming

OR

A minimum of five (5) years of prior IT experience with emphasis in the areas of micro services, data operations, or programming

2.  Three (3) years minimum experience with operations and procedures including configuring, tuning, monitoring, securing, and managing SAN software and hardware with regards to storage allocation

3.  Three (3) years minimum experience with Open Systems hosts, mainframe storage, and mainframe connectivity

4.  Three (3) years experience with Enterprise -depth knowledge of Enterprise networks including TCP/IP, DNS, NFS, FTP, FC, ESCON, FICON and Network Security

5.  Three (3) years minimum experience with I/O subsystems for Mainframe and Open Systems

6.  Three (3) years Backup and Recovery implementation experience

7.  Must be able to demonstrate excellent interpersonal, organizational, and judgment skills in addition to organizational vision      

8.  Must possess strong writing, analytical, and grammar skills

9.  Internal Applicants – Must demonstrate ability to assume additional responsibilities and receive commendable rating on last performance evaluation

External Applicants – Must provide documentation from previous employer to demonstrate commendable performance in current job

Minimum Job Requirements – Level 3

1.  Bachelors Degree from an accredited college or university (prefer degree in Computer Information Systems, Computer Science, etc.) and a minimum of four (4) years of prior IT experience with emphasis in the areas of micro services, data operations, or programming

OR

A minimum of six (6) years of prior IT experience with emphasis in the areas of micro services, data operations, or programming

2.  Four (4) years minimum experience with operations and procedures including configuring, tuning, monitoring, securing, and managing SAN software and hardware with regards to storage allocation

3.  Four (4) years minimum experience with Open Systems hosts, mainframe storage, and mainframe connectivity

4.  Four (4) years experience with Enterprise -depth knowledge of Enterprise networks including TCP/IP, DNS, NFS, FTP, FC, ESCON, FICON and Network Security

5.  Four (4) years minimum experience with I/O subsystems for Mainframe and Open Systems

6.  Four (4) years minimum experience with backup and recovery implementation experience

7.  Must be able to demonstrate excellent interpersonal, organizational, and judgment skills in addition to organizational vision      

8.  Must possess strong writing, analytical, and grammar skills

9.  Internal Applicants – Must demonstrate ability to assume additional responsibilities and receive commendable rating on last performance evaluation 

External Applicants – Must provide documentation from previous employer to demonstrate commendable performance in current job

Security Requirements

This position is identified as security level three (3).  This position must ensure the security and confidentiality of reports, records, and information (data) to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained.  The integrity of information must be maintained as outlined in the company’s Administrative Manual and Entity-wide Security Implementation Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business.  This position must adhere to the segregation of duties guidelines in the company’s Administrative Manual.

Principal Activities or Accountabilities

1.  Assist with all IT storage-management functions within the ITI Storage Management Team including planning, management, configuration, operations, and performance tuning of all SAN hardware and software.

2.  Responsible for the day-to-day SAN management processes including ensuring all user requirements are met.

3.  Ensure maximum efficiency for internal business user requests concerning the SAN, technical operations, services, and support.

4.  Assist in the evaluation of new SAN hardware and software products.

5.  Function as a task force or committee member as approved by the Director of ITI Infrastructure Planning.

6.  Perform technical duties assigned by the SAN Supervisor to enhance function and availability of the SAN.

7.  Monitor daily performance of SAN systems.

8.  Document SAN allocation for reference and planning.

9.  Ensure that the SAN  Supervisor is adequately informed concerning the status of all assigned tasks.

10.  Ensure compliance with any government regulations affecting projects.

11.   Enforce Enterprise security.

12.  Ensure that a cooperative and productive climate is maintained with other divisions within the Enterprise.

13.  Maintain and display a professional attitude as a representative of the ITI Storage Management team and the Enterprise.

14.  Perform any other job-related duties as required.

15.  Remain abreast of industry changes and enhancements, as well as product capability and availability.

16.  Become knowledgeable of, and adhere to ABCBS Information Systems standards and policies.

Employer Job Listing Link

https://arkbluecross.wd1.myworkdayjobs.com/en-US/ABCBS_External_Careers/job/North-Little-Rock-AR/Storage-Area-Network-Analyst-I_R0000715