IT Onsite Support Associate - Texarkana, AR

  • University of Arkansas for Medical Sciences - UAMS
  • Little Rock, AR, USA
  • 04/23/2018

Job Description

This position is located in Texarkana, Arkansas The IT Onsite Support Analyst provides tier one Information Technology support in our Regional Centers. This position is responsible for working directly with site users to provide services such as deployment, troubleshooting and repair, upgrade, decommissioning of hardware, asset management, monitoring of infrastructure, rack and stack of equipment in network, server room, and other locations. This support will include end user devices, various peripherals, networking/connectivity, deployment, upgrade, troubleshooting of software, and basic training. This role is expected to work very closely with users in their Regional Center to ensure that business needs are fully met and the user questions are either answered or escalated and routed to appropriate recipient. Position is also responsible for ticket/issue escalation and tracking. As part of a shared resource - a geographically distributed, but centrally managed team, this position is expected to provide cross-site support, addressing issues and participating in projects impacting not only the local site but also other Regional Centers primarily remotely, and on occasion, also in person.  Analysts will perform in-depth root cause analysis, troubleshooting, identifying and implementing potential solutions for issues or escalation. Must be able to communicate effectively with end-users, leadership and IT. Follows best industry practices and identifies opportunities for optimization and standardization. Continually pursues ways to provide value-added solutions. Prepares activity and other reports as necessary. Attains necessary certifications, as applicable, in a timely manner according to policy. Ability to work off hours and provide 24/7 on-call support as necessary.This position is located in Texarkana, ArkansasThis position is located in Texarkana, ArkansasThis position is located in Texarkana, ArkansasThis position is located in Texarkana, Arkansas   The IT Onsite Support Analyst provides tier one Information Technology support in our Regional Centers. This position is responsible for working directly with site users to provide services such as deployment, troubleshooting and repair, upgrade, decommissioning of hardware, asset management, monitoring of infrastructure, rack and stack of equipment in network, server room, and other locations. This support will include end user devices, various peripherals, networking/connectivity, deployment, upgrade, troubleshooting of software, and basic training. This role is expected to work very closely with users in their Regional Center to ensure that business needs are fully met and the user questions are either answered or escalated and routed to appropriate recipient. Position is also responsible for ticket/issue escalation and tracking. As part of a shared resource - a geographically distributed, but centrally managed team, this position is expected to provide cross-site support, addressing issues and participating in projects impacting not only the local site but also other Regional Centers primarily remotely, and on occasion, also in person.  Analysts will perform in-depth root cause analysis, troubleshooting, identifying and implementing potential solutions for issues or escalation. Must be able to communicate effectively with end-users, leadership and IT. Follows best industry practices and identifies opportunities for optimization and standardization. Continually pursues ways to provide value-added solutions. Prepares activity and other reports as necessary. Attains necessary certifications, as applicable, in a timely manner according to policy.The IT Onsite Support Analyst provides tier one Information Technology support in our Regional Centers. This position is responsible for working directly with site users to provide services such as deployment, troubleshooting and repair, upgrade, decommissioning of hardware, asset management, monitoring of infrastructure, rack and stack of equipment in network, server room, and other locations. This support will include end user devices, various peripherals, networking/connectivity, deployment, upgrade, troubleshooting of software, and basic training. This role is expected to work very closely with users in their Regional Center to ensure that business needs are fully met and the user questions are either answered or escalated and routed to appropriate recipient. Position is also responsible for ticket/issue escalation and tracking. As part of a shared resource - a geographically distributed, but centrally managed team, this position is expected to provide cross-site support, addressing issues and participating in projects impacting not only the local site but also other Regional Centers primarily remotely, and on occasion, also in person.  Analysts will perform in-depth root cause analysis, troubleshooting, identifying and implementing potential solutions for issues or escalation. Must be able to communicate effectively with end-users, leadership and IT. Follows best industry practices and identifies opportunities for optimization and standardization. Continually pursues ways to provide value-added solutions. Prepares activity and other reports as necessary. Attains necessary certifications, as applicable, in a timely manner according to policy.The IT Onsite Support Analyst provides tier one Information Technology support in our Regional Centers. This position is responsible for working directly with site users to provide services such as deployment, troubleshooting and repair, upgrade, decommissioning of hardware, asset management, monitoring of infrastructure, rack and stack of equipment in network, server room, and other locations. This support will include end user devices, various peripherals, networking/connectivity, deployment, upgrade, troubleshooting of software, and basic training. This role is expected to work very closely with users in their Regional Center to ensure that business needs are fully met and the user questions are either answered or escalated and routed to appropriate recipient. Position is also responsible for ticket/issue escalation and tracking. As part of a shared resource - a geographically distributed, but centrally managed team, this position is expected to provide cross-site support, addressing issues and participating in projects impacting not only the local site but also other Regional Centers primarily remotely, and on occasion, also in person.  Analysts will perform in-depth root cause analysis, troubleshooting, identifying and implementing potential solutions for issues or escalation. Must be able to communicate effectively with end-users, leadership and IT. Follows best industry practices and identifies opportunities for optimization and standardization. Continually pursues ways to provide value-added solutions. Prepares activity and other reports as necessary. Attains necessary certifications, as applicable, in a timely manner according to policy.  Ability to work off hours and provide 24/7 on-call support as necessary.Ability to work off hours and provide 24/7 on-call support as necessary.Ability to work off hours and provide 24/7 on-call support as necessary.

Employer Job Listing Link

https://hub-uams.icims.com/jobs/42197/job