IT Support Specialist

  • VARtek Services, Inc.
  • El Dorado, AR, USA
  • 09/04/2018
Full time Information Technology

Job Description

 

Position Summary

To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.

Essential Functions 

  • Provide on-site desktop support to teachers, administrators and students—including assistance with the use of hardware, software, and cloud-based applications.
  • Support, monitor, test, and troubleshoot network problems.
  • Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
  • Provide backup support for workstation analysis, network administration and network security.
  • Assist in defining network and desktop environment policies, procedures and standards.
  • Document break/fix activities in online ticketing system.
  • Provide excellent customer service.
  • Attend school board meetings, as required.
  • Perform other duties as assigned.

Education/Experience

Associate’s degree required; bachelor’s degree preferred

Certifications

  • A+ certification preferred
  • Valid driver’s license; must adhere to company driving policy

Travel

N/A

Physical Requirements

Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds

Work Schedule

  • 12 months, Monday-Friday
  • Varies with client hours; normally one hour prior to start of school day until one hour after end of school day

Supervisory Responsibilities

N/A 

Salary Range

Dependent on Experience