Associate CIO for Service and Customer Engagement

  • University of Arkansas
  • Fayetteville, AR, USA
  • 05/15/2019
Full time Information Technology

Job Description

IT services at the University of Arkansas is currently seeking candidates for the position of Associate CIO of Service & Customer Engagement. This position serves as a member of the CIO leadership team and reports directly to the CIO. The duties for this position include the following:

  • Provides leadership and support for campus-wide information technologies and services. 
  • Works with stakeholders and IT professionals across campus, leveraging emerging trends to support classroom technologies, service desk and software implementation.
  •  Facilitates the shared development of technology-related policy and procedure.
  • Aligns resources with strategic goals and objectives. Guides, creates and executes technology standards. 
  • Manages multiple teams and works with IT managers and directors across campus. Develops and communicates services and user support vision for the university. 
  • Develops and coordinates comprehensive technical and operational plans which incorporates the goals and objectives that work towards the strategic direction of the university and IT.

A complete position announcement may be viewed at the University Human Resources' job portal: http://jobs.uark.edu/postings/34102

The University of Arkansas, the state's flagship university, with a student population of over 26,000 students, resides on 345 picturesque acres overlooking the Ozark Mountains. For nearly 150 years, it has been at the center of higher education in the state of Arkansas and recently has moved to the center of higher education in the nation. Through the integration of teaching, research and service that puts students first, the University of Arkansas is taking its place among the nation's great comprehensive colleges and universities. Fayetteville is located in the Northwest corner of the state with a metropolitan-area population of 500,000 residents. The city and area have been featured in numerous publications as a very desirable and economical place to live and most recently was listed by Money magazine as one of the "100 Best Places to Live."

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a balance between the needs of the workplace and the life needs of all employees. The benefits package includes University contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual and a choice of retirement programs with University contributions ranging from 5% - 14% of employee salary.

IT Services provides central information technology support for the University of Arkansas, supporting a user base of over 30,000 faculty, staff and student users. With over a hundred fifty full-time employees and a budget that exceeds $23 million, IT Services provides technical resources and services to support university users in teaching, learning and working smarter, faster, and safer. IT Services is platform diagnostic, supporting Mac and Windows on the desktop, Windows and Linux server environments, and both enterprise and opensource systems and software. The University of Arkansas is an Affirmative Action/Equal Opportunity Employer. The University welcomes applications without regard to age, race/color, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Salary Range

Commensurate with education and/or experience

Employer Job Listing Link

http://jobs.uark.edu/postings/34102