2 jobs found

Dillard’s is seeking a Technical Support Analyst in Little Rock, Arkansas.  The primary focus of this position is to assist users of Dillard’s Information Technology services who are experiencing complex procedural or operational problems with the use of IT applications, hardware, or services.  This position is also responsible for executing, monitoring, and resolving issues with batch processing.     ROLES and RESPONSIBILITIES Provide technical software, hardware and network problem resolution to all IT resource users by performing question/problem diagnosis and guiding users through step-by-step solutions Must be able to function independently Handle phone and email support for moderate system or content issues  Identify, resolve, and escalate issues when necessary Clearly communicate technical solutions in a user friendly, professional manner  Record interactions in our service ticket database  Identify and document...

Network Security Analyst  The Network Security Analyst position at Dillard’s presents an exciting opportunity to help design, plan and implement security measures to protect the data, networks and computer systems for one of the nation’s largest retail companies. If you are looking for a rewarding challenge and an opportunity to be part of a wonderful team doing exciting work, this is the role for you! Roles and Responsibilities Continually monitor the company’s intrusion detection systems Create technically detailed reports based on findings of intrusions and events Assist in conducting computer incident investigations Perform assessment and analysis on anomalous network and system activity Responsible for troubleshooting and problem-solving security related issues Required to provide quality customer service to other teams within IT Provide recommendations on modifications to access control lists to prevent and...