Dillard's
Little Rock, AR, USA
Dillard’s is seeking a Technical Support Analyst in Little Rock, Arkansas. The primary focus of this position is to assist users of Dillard’s Information Technology services who are experiencing complex procedural or operational problems with the use of IT applications, hardware, or services. This position is also responsible for executing, monitoring, and resolving issues with batch processing.
ROLES and RESPONSIBILITIES
Provide technical software, hardware and network problem resolution to all IT resource users by performing question/problem diagnosis and guiding users through step-by-step solutions
Must be able to function independently
Handle phone and email support for moderate system or content issues
Identify, resolve, and escalate issues when necessary
Clearly communicate technical solutions in a user friendly, professional manner
Record interactions in our service ticket database
Identify and document...