4 jobs found

Dillard’s is seeking a Technical Support Analyst in Little Rock, Arkansas.  The primary focus of this position is to assist users of Dillard’s Information Technology services who are experiencing complex procedural or operational problems with the use of IT applications, hardware, or services.  This position is also responsible for executing, monitoring, and resolving issues with batch processing.     ROLES and RESPONSIBILITIES Provide technical software, hardware and network problem resolution to all IT resource users by performing question/problem diagnosis and guiding users through step-by-step solutions Must be able to function independently Handle phone and email support for moderate system or content issues  Identify, resolve, and escalate issues when necessary Clearly communicate technical solutions in a user friendly, professional manner  Record interactions in our service ticket database  Identify and document...

Network Security Analyst  The Network Security Analyst position at Dillard’s presents an exciting opportunity to help design, plan and implement security measures to protect the data, networks and computer systems for one of the nation’s largest retail companies. If you are looking for a rewarding challenge and an opportunity to be part of a wonderful team doing exciting work, this is the role for you! Roles and Responsibilities Continually monitor the company’s intrusion detection systems Create technically detailed reports based on findings of intrusions and events Assist in conducting computer incident investigations Perform assessment and analysis on anomalous network and system activity Responsible for troubleshooting and problem-solving security related issues Required to provide quality customer service to other teams within IT Provide recommendations on modifications to access control lists to prevent and...

Are you someone with new ideas, a user focus, and a desire to make a big impact in retail? Dillard’s is looking for experienced designers who enjoy understanding user behaviors to design and develop simple, efficient, eloquent, and intuitive user experiences to support our customers, stores, and associates.    Our Dillard’s IT team is based out of our Corporate Office in Little Rock, AR. We’ve spent the last few years updating our store network and infrastructure, and are excited for the new applications we’re currently building that will provide new, more modern experiences for both our customers and associates. We’re looking for designers to join our team who are motivated and who can help us get stuff done!   Roles and Responsibilities Participate in planning, designing, implementation and integration, testing, and successful deployment of software Pursue an understanding of users, their goals, environments, and pain points. Apply knowledge to drive...

The Company:    360insights is a SaaS technology company that deals with high-profile brands to build and facilitate their rebate and incentive programs. At 360, our culture is driven by a simple concept - happiness. We believe happiness makes for better business and a better world and we know it makes a difference in how our team serves our clients. 360insightsAwarded “Best Workplace in Canada” by the  Great Place to Work® Institute  and rocking a Net Promoter Score of 88%. Our team consists of technical people who are looking for purposeful growth both personally and professionally. Join our team and make an impact.   What will you be doing?   A Client Care Professional acts as the main point of contact for consumers who email in regarding a concern with their incentive program (Rewards) Maintaining a stress-free experience for the customer, the Client Care Professional will provide efficient and dedicated service to ensure resolution and an...